Department: Finance
Team: Accounts Receivable
Location: London
Position type: Contract, Full-Time
Duration: 12 months
Reporting to: Accounts Receivable Manager
What the hiring manager says
This is an exciting opportunity to join GSMA, a global industry organisation representing the interests of the largest mobile network operators globally, whilst also hosting some of the largest mobile communications events such as Mobile World Congress Barcelona.
Will Jaques, Accounts Receivable Manager
About the Role
This key role will focus on managing and maintaining customer data and onboarding customers to ensure a smooth process throughout an entity change. The role will work closely with the Head of Sales Support and Accounts Receivable Manager to ensure that all contracts, Sales Orders and Billing Documentation is valid to the new entities, whilst also being a direct point of escalations for customer queries.
It will be based in the London office, in a hybrid environment (2 days per week in the office) and will report into the Accounts Receivable Manager based in London, UK.
Your main duties will be to:
Daily Tasks
Generating invoicing and account statements for multiple revenue streams
Posting of daily bank receipts including credit card payments and liaising with AP team for bank reconciliations
Maintaining shared AR mailbox and responding to clients in a timely manner ensuring all requests are adhered to and completed
Onboarding new customers as per customers’ requirements, via vendor forms and customer portals to ensure payments are completed in a timely manner, including reviewing COC and T&Cs with sign off from legal team
Uploading invoices to client portals as required
Main POC for billing and payment queries and resolving them in relation to entity change
Manage customers who continue to pay in to old bank accounts and liaising with them to arrange settlement of any outstanding debt, and fix any future payment issues
Credit and re-bill cases arising from the entity change, liaising with the sales support team to clear down, and allocating the credits in Workday
Uploading invoices to client portals as required
Completing Tax Documents (Country specific forms)
Liaising with legal, finance, compliance for the more detailed forms
Flagging problem areas to streamline current processes and remove bottlenecks
Updating banking details in customer portals, along with new entity details applying due diligence
Managing a new shared mailbox for the entity change and ensuring that cases are closed under accurate categories
Manage reporting on case categories
Act as a liaison between finance, sales support, sales, legal and the project team
Recognising Sales/Finance/Legal queries and referring to the right contact point
Complete vendor set up forms
Act as escalation point for the sales team whilst going through the entity change
Close collaboration with credit control team to ensure prompt collections
Working closely with the Sales Team to ensure excellent customer service
Customised communications to different customer groups to explain entity change
Applying correct customer work tag’s in Workday to ensure correct customer reporting
Creating stock answers for FAQs based on feedback from the relevant teams
Ad hoc
Completion of tax documents as per customers request, including withholding tax certificates
Ad hoc tasks/ reporting as required
About You
The role demands a dedicated and motivated individual who is able to work both independently and as part of a team. They must be proactive, forward thinking and willing to continually develop and improve process performance with demonstrable experience in a similar role.
The ideal candidate will also demonstrate:
Proven experience of working in a fast-paced environment with the ability to prioritise effectively and manage expectations
Experience and knowledge of high volume - high pressure billing on a global level
Experience in cash posting including credit cards via HSBC and Barclays banking platforms
Experience in customer billing in multiple currency and entities
AR queries resolution experience
Experience in international markets
Excellent Microsoft Office skills including advanced Excel (pivot tables, lookups etc.), Word (mail-merge)
Highly organised individual with excellent attention to detail
Tenacious and deadline-driven
Strong levels of customer service and solutions-oriented
Good communication skills at all levels including key stakeholders
Very strong written English and professional manner
Excellent team-player, used to working towards shared objectives
Able to work autonomously and with the ability to recognize when to request assistance
An additional language (Spanish/Mandarin) would be considered a plus but not essential
Contract type
Short term ContractorWorker type
Contingent WorkerWorking at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
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