Sr IT Systems Admin & Support Engineer

At Pieces, one of our core value statements is that our customer’s mission is a sacred mission… and it's a hard mission. Our hope is to apply advanced AI to make the work of our customers – patient care – easier in as many ways as possible. We use cutting-edge approaches in AI such as natural language processing, natural language generation, neural networks, and human in the loop AI, to help healthcare providers reduce documentation, improve communication, manage clinical risk, address social determinants of health, and improve patient outcomes.

Duties and responsibilities include but not limited to:

• This is a multifaceted role where you’ll be performing the many essential functions of an IT department, for a small (but growing) company.

• We’re looking for a talented IT Generalist who enjoys working with many different technologies. Must have recent experience working for a small-to-midsize business, in a wear-many-hats IT administrator role. 

• This is a hybrid role - you can work remotely most days, but will be required to work at our Las Colinas office as needed, given your role is supporting the office network and users.

• Setup, configuration, and support of Apple Macbook laptops, for a hybrid workforce of  approximately 70 remote and/or on-site end users.

• Administration of our Macbook device management platform, endpoint security software, and patch management / deployment.

• Administration, maintenance and support of the office Cisco Meraki network, Microsoft Active Directory Services, Microsoft Remote Desktop Servers, helpdesk ticketing system, and other associated IT software and SaaS services.

• Administration and support of our Google Workspace Enterprise suite, along with various other business applications.

• Manage user accounts and access control across a host of systems and applications.

• Participate in other tasks, projects and challenges, as part of a small IT & Security team.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

We’re looking for a Senior IT Systems Administrator & Support Engineer who’s passionate about using technology to help the most vulnerable. You’re someone who believes the right data can help build better one-to-one relationships with communities in need of extra support. You have expertise and experience in the following areas:

• Administering and supporting Apple Macbook laptops, along with an enterprise MacOS Device Management platform, such as JumpCloud.

• Microsoft Windows Server services, specifically including Active Directory, DNS, GPO, and Remote Desktop services.

• Administering Google Workspace, with expertise in the enterprise file sharing, security, and email features of the product.

• Endpoint security tools, such as anti-malware software, remote access VPN clients, DNS filters, and two-factor authentication.

• Office LAN/WAN technologies, routers/switches, wireless access points, and ISP connectivity.

• Network protocols and services including TCP/IP, DNS, DHCP, SMTP, NPS/RADIUS, WPA2 Enterprise.

• Excellent troubleshooting skills and the ability to solve problems you’ve never seen before.

• Great written and verbal communication skills, with the ability to support and communicate effectively with non-technical end-users.

• Possess an “ownership mentality” of the work you do - be someone who thrives in a results-driven environment where you’ll often work autonomously with little supervision.

• Must have exceptional attention to detail. If you decide to apply to this role, include the phrase “Skynet” in a creative way in your resume or cover letter.

Preferences

• Experience in the healthcare industry and knowledge of HIPAA as it relates to IT administration.

• Expertise in administering firewall and VPN appliances.

• Experience administering servers in a cloud environment, such as AWS or Azure.

• Experience with identity and access management solutions, such as administering a cloud-based SSO portal, for SAML-based authentication of business applications. 

• Expertise with mail servers or SaaS-based email platforms, including troubleshooting email routing & delivery, as well as email security, encryption, and spam filtering technologies.

• Experience with patch management and patch deployment for laptops and servers.

• Expertise with Cisco Meraki switches and Wireless Access Points.

• Knowledge of Atlassian Confluence and Jira.

Education & Certifications

• Bachelor’s degree in Information Technology or related field from an accredited university.

• Information Technology certifications from vendors such as Microsoft, Cisco, Google, and/or from recognized vendor-neutral sources such as CompTIA.

• An equivalent combination of education, IT certifications, and work experience may be considered.

We offer competitive salaries as well as the following benefits: 

• Shared premiums: medical, dental and vision, plus access to FSA and HSA

• 401K and life insurance

• Flexible vacation and holiday policies

• Flexible work hours, with work-from-home options

• Paid maternity/paternity leave

• A comprehensive tech setup