Customer Service Specialist

Customer Service Specialist 

Job Overview 

Leading online retailer dedicated to delivering an outstanding online shopping experience to customers across the nation is seeking a customer-focused Customer Service Specialist. 

In this role, you will serve as the primary point of contact for customers, offering exceptional support and resolving inquiries effectively. 

Primary Responsibilities 

• Respond to customer inquiries via phone, chat, and email in a professional and friendly manner. 
• Provide accurate details regarding products and the status of orders. 
• Support customers in making purchases, processing returns, and managing exchanges. 
• Work collaboratively with various teams to achieve customer satisfaction. 
• Keep comprehensive records of customer interactions in CRM system. 

Qualifications 

• Prior experience in customer service, call center, or similar position. 
• Exceptional verbal and written communication skills. 
• A customer-oriented approach to problem resolution. 
• Knowledge of CRM platforms is a plus. 

Customer Service Positions Offer 

• Competitive hourly salary based on experience. 
• Full benefits package that includes health, dental, vision, and paid time off. 
• Flexible work from home schedule. 
• Employee discounts on a wide range of our products.