We are looking for an experienced profile to join us at our office in Berlin, Germany!
We are looking for a dynamic Team Lead to manage the team in our Berlin office. If you want to join the world of E-commerce, love employee development, and have great leadership skills, we can't wait to hear from you.
In the role, you will refer to our Head of Operations based in Copenhagen. The job will include travel to Copenhagen. Although you will manage the Berlin office on a daily basis, colleagues from other offices frequently work from Berlin.
You will coordinate and prioritise tasks across the team, both long-term and short-term. You will develop team competencies together with out Head of Operations, ensuring quality in the work delivered by the team. We are looking into expanding and growing the team and office, and we are therefore looking for someone who is motivated to do so, in close collaboration with the Copenhagen office. Additionally, you will work with all aspects of launching and operation successful webshops on behalf of our clients.
It is also a part of the job to assist with customer service, translations, as well as monitor social media on behalf of the webshops we work with. In other words, you will be able to manage all the tasks related to running several webshops over time.
What do we expect from our next colleague?
We are looking for people with a positive attitude and a genuine desire to help customers & colleagues. We expect that you have experience as a Team Lead or Coordinator in a relevant field such as e-commerce, customer service or similar is a plus.
Must have:
A deep understanding of customers' mindsets and first-hand knowledge of the culture in Germany.
Have relevant experience with leading a team, as a coordinator or a teamlead or similar
Native-level language skills, good command of written and spoken language.
To have an analytical mindset and be able to spot problems and come up with solutions
To have an interest in helping and developing your employees
You should also have:
Good computer skills and a willingness to learn new things
A team-player attitude
Your tasks and responsibilities:
The overall responsibility for the team
Having monthly 1-1s & annual performance reviews
Make sure you have the right resources and competencies in the team
Be a part of solving the team's tasks
Guiding foreign clients when launching their webshop in Germany and supporting them in optimizing shop performance
The overall responsibility for the team and the quality of all team deliverables
Great place to work!
We want to ensure that our employees are happy and flourishing in the company. First of all, we strive to make sure that everybody’s workday includes a variety of tasks. On Fridays, we occasionally enjoy a drink or two, and we are big fans of social events — from sporty activities to great parties. We value a friendly and informal atmosphere, where people thrive and grow together.
Training in e-commerce, customer service, our tools and more – We'll teach you everything you need to know to succeed in this role.
Career development & training for specialised roles – we support your growth with frequent 1-1 meetings and tailored training
Hybrid attendance – a lot of us have family far away or perhaps you just want to stay in some days. We trust that you can work remotely once in a while
Profit share programme – enjoy the fruit of your labour!
Flexibility - be it a dentist or a sick kid, we understand that sometimes schedules have to change
Social Club - Parties and social gatherings are a great way to form lasting friendships
Lunch benefits - We will cover some of your lunch costs to make sure you get a healthy break with your colleagues every day
Parental leave — MakesYouLocal will support your maternity or paternity leave with a full salary
This is a full-time position, and you will work from our office in Skalitzer Str. 104, 10997 Berlin. If you can see yourself joining our team, do not hesitate to upload an application with your CV.
MakesYouLocal was established in Copenhagen in 2010. We help businesses with initial strategic decisions for their online shops expanding into new markets. With native knowledge and localisation services, we make sure that our clients’ webshops meet expectations in the new countries they launch in.
Our local teams are an important part of our clients’ daily operations. We take care of customer service and webshop maintenance in local languages and provide valuable insights for business development and marketing strategies.
With our cross-border e-commerce experience from more than 400 projects and our +120 native e-commerce savvy employees across offices in Copenhagen, Vilnius, Berlin and Brno, we work closely with our clients to secure their international success. We focus on helping businesses with everything requiring native language skills and cultural understanding – from initial market research to daily webshop management and customer service.
MakesYouLocal is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merits and business needs. We welcome applications regardless of race, colour, religion, sexual orientation, age or disability.
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