Graduate Network Administrator

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

Where will my career begin?

We’re excited to offer an exciting opportunity to join our Tech Networks team as a Graduate Administrator based in Western Australia.

In this role, you’ll collaborate closely with one of our key customers, working onsite at least 3 days a week. You’ll gain hands-on experience managing handset stock and configuration, handling service queues, logging tickets, and providing exceptional support over the phone.

Role responsibilities may include: 

·       Manage and configure handset stock, ensuring accuracy and availability.

• Respond to customer queries by managing service queues effectively.
• Provide exceptional support by taking calls and resolving or escalating issues as needed.
• Log and monitor service tickets, ensuring timely resolution.
• Documentation and reporting.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.

What We’re Looking For:

We’re seeking a motivated individual with:

• A keen interest in technology (networks) and a desire to grow within the field.
• A keen interest in IP Telephony
• Strong administration skills and attention to detail.
• Strong communication and organizational skills.
• A proactive mindset and ability to adapt in a fast-paced environment.
• Basic technical knowledge or a willingness to learn on the job.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Requirements

• Need to hold Australian Citizenship or Permanent Residency

• Will need to be on customer site 3 days a week
• Need to clear an Australian Police Clearance
• Availability: Full Time
• Please note: This role is an entry-level opportunity ideal for someone who is starting their career. If you have more than 12 months experience, this may not be suitable