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Claims adjuster with Italian language (Multiple locations)

Remote:

Full Remote

Work from:

Bulgaria

Offer summary

Qualifications:

Excellent knowledge of Italian – C1., Strong verbal and written communication skills., General computer literacy in MS Office., None.

Key responsabilities:

Serve as the first point of contact for claims registration.
Handle and settle insurance claims according to procedures.

Accenture Bulgaria Large https://www.accenture.com/

1001 - 5000 Employees

See more Accenture Bulgaria offers

Job description

Role is open for Sofia, Plovdiv, Varna, Burgas and Ruse.

About Accenture/ Who are we? Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 740,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 200 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Bulgaria, we have established Technology, Intelligent Operations and Accenture Song centers.

Our Intelligent Operations specializes in insurance, digital inside sales, compliance and supply chain as a service. What is ‘Intelligent Operations’? It means applying a strategic approach to advance companies’ operating models. It’s about transforming the business through technology, processes and people.  As of 2022, we have been recognized among Fortune's World's Most Admired Companies for 20 consecutive years. Role overview: The Claims Expert is responsible for managing the whole lifecycle of an insurance claim – from the moment an accident happens until final resolution. The role incorporates investigating the circumstances around an accident, making decisions about coverage, while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem solving, and communication skills. Previous insurance experience is not required. Extensive internal trainings ensure we internally build and develop a next generation of insurance experts.

Responsibilities:

Serving as first point of contact for claims registration.

Handling and settling insurance claims as per internal company procedures.

Investigating the details around the claim by identifying and requesting relevant information from various parties.

Making final decisions about coverage and indemnity.

Communicating with customers and other parties (i.e. brokers, claimants, third parties), ensuring timely information is provided to all of them.

Gathering and storing claims data according to internal compliance regulations.

Taking pro-active steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.

Fostering a culture of cooperation between team members to ensure high professional standards and positive atmosphere.

Required Knowledge:

Excellent knowledge of Italian language – C1.

Strong communication skills, both verbal and written.

Ability to work independently, organize and prioritize own tasks effectively.