Specjalista ds. wsparcia IT

Devire Outsourcing IT is a form of partnership dedicated to self-employed IT specialist, executing projects for our Clients - leading IT Companies bringing innovations and newest resolutions to market.

Currently for our Client - one of the fastest growing technology companies in Europe we are looking for a person for the position of IT Support 2nd Line.

• Location: 100% remote (it is required to work from Poland)
• Language: communication in English daily

Requirements

• 2 years of relevant experience in a previous hands-on Level 2 Technical Support or DevOps role
• 2 years experience with REST and RESTful APIs
• Required experience in customer facing role
• Eager learner, ready to dig into many technical areas
• High school diploma required

Nice to have (desired skills):

• Networking/web architectures including HTTP
• Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
• Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
• Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus
• Experience with trace analysis, debugging, and JVM troubleshooting is a plustr

Responsibilities

• Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
• Prioritizing issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
• Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
• Being innovative within the team and with customers to help improve processes and tools

The offer

• Salary: 90-105 zł/h netto (B2B contract via Devire)
• Contract duration: long-term contract
• Benefits: Multisport card, life insurance, private medical care