Senior Product Designer, Doshii, x15ventures

Let’s introduce ourselves

Doshii helps hospitality venues clear their plates by getting their apps and point-of-sale (POS) systems talking to each other. For venues, that means less double-handling, errors, admin and confusion and more time to do what they do best. For their customers, it means a satisfying and seamless experience.

Doshii was launched in 2016 and is proud to be a part of the Commonwealth Bank’s venture scaling business, x15ventures. Partnering with some of the best and brightest hospitality POS and app companies in Australia, we now boast a highly-skilled, dedicated team based out of Sydney, Melbourne and Brisbane.

About The Role                           

We are looking for a Senior Product Designer to join our Product and Growth domain, reporting to the Head of Product Development & Design. You will be on the tools, rolling your sleeves up to deliver the best experience for our customers and in turn, help Doshii achieve its objectives across acquisition, adoption, retention, revenue and margins.

In this role, you will use Customer Centered Design principles and methodologies to ensure we meet core customer needs on any device by offering Doshii’s products and services through an integrated, simple and easy-to-use digital experience.

Key Responsibilities

• Design new features, continuously optimising for existing user interface designs

• As part of an agile scrum team, act as the design SME, collaborate with scrum team members, attend ceremonies and champion customer experience objectives

• Interview customers to understand their goals and objectives and ensure we are one step ahead of their needs and wants

• Understand technical and business requirements and always strive to deliver intuitive and user-centered designs

• Combine creativity with adherence and consistency to a design system

• Create prototypes for new product ideas

• Test new ideas objectively, leading the conversation with customer facts, not personal opinions

• Conduct ongoing customer research to continually turn “good” to “great”

• Produce flows, wireframes and interactive prototypes, including detailed documentation

• Grow the visual identity of Doshii as a business, product and brand

• Regularly review customer insights and analytics to better understand users, their goals and how they interact with Doshii’s features, products and partners

• Understand the customer and business drivers, define UX metrics against those drivers, measure and report on results, followed by championing enhancements based on data analysis

• Manage stakeholders including extensive contact with diverse groups including CEO, Sales, Marketing, Legal and Compliance representatives

• Assist the Product Owners to scope, plan and provide estimates

• Make trade-offs in an environment of often-conflicting objectives, e.g. deliver great experience to deadlines with fixed resources. Ruthless prioritisation and an ability to focus on key issues

• Assist planning of user experience research and validation testing, including preparation of stimulus material, in collaboration with the wider Product domain

• Contribute to and help implement and improve the Digital Experience best practices and standard operating procedures

Experience

The ideal candidate will bring the following qualifications and expertise:

• 5+ years of UI/UX experience crafting web experiences across devices

• Proficient in using Figma is must and Adobe Creative Cloud is desired

• Excellent attention to detail and focus on pixel-perfect designs

• Strong understanding of front-end development technologies, including constraints and opportunities

• Excellent listening and collaboration skills, including the ability to communicate visual design concepts to non-designers; work closely with other disciplines

• Knowledge of customer centered design balanced with commercial acumen

• Strong communication skills and able to present design in a clear and persuasive manner

• Strong problem-solving skills to drive solutions at all levels of detail: from big picture to fine detail

• Strong conceptual and interaction design skills, across responsive and native platforms

• Strong skills in visualising solutions in productive ways e.g. flows, free-hand sketching, white-board facilitation, wireframing and prototyping

• Experience conducting and utilising customer research, usability testing, behavioral or digital analytics to drive design and optimisation

• Proven experience of successfully delivering to UI/UX methodology within an Agile development framework, using Atlassian suite products (Jira, Confluence)

What’s in it for you?

Like working in a gourmet kitchen, you'll enjoy a fast-paced environment with a full team of talented individuals dedicated to producing top-tier results. We're growing fast and proud to be changing the way the hospitality and retail industries connect their venue's Points of Sale (POS) to their business apps. At full scale, Doshii will be a marketplace where venues can access third party tech and ensure a streamlined exchange of data via the Doshii Platform.

You’ll be a vital part of the line, rapidly connecting customers to a new and exciting product which is used by some of the most innovative companies in pickup and delivery, in-venue ordering, reservations, rostering, payment methods, gifting, venue management, delivery fulfillment and e-commerce. In addition to working out of a premium workspace in Sydney's newest technology park, we also offer flexible work-from-home and remote possibilities.

 Pretty delicious, huh?