Become a part of our caring community and help us put health first
The Community Health Worker contributes to the administration of care management. The individual in this role provides primarily face to face, non-clinical support to the assessment and evaluation of member’ needs and requirements to achieve or maintain optimal wellness by guiding member/families toward and facilitating interaction with appropriate resources for their care and wellbeing. The individual in this role will work in collaboration with the interdisciplinary care management team. This team includes case managers, housing support specialists, SDOH coordinators, and care management support assistants. Community Health Worker assignments are typically straightforward and of moderate complexity.
The Community Health Worker contributes to the administration of care management. The individual in this role provides non-clinical support to the assessment and evaluation of member’ needs and requirements to achieve or maintain optimal wellness by guiding member/families toward and facilitating interaction with appropriate resources for their care and wellbeing. Community Health Worker assignments are typically straightforward and of moderate complexity.
Job Description
- Builds visibility and credibility of Humana’s products and services throughout the community via chats, posts, and interactions.
- Engages new community members and strategizes methods to scale communities and drive connections among all community members.
- The Community Health Worker understands their own work area professional concepts and standards, regulations, strategies, and operating standards. This individual makes decisions about their own work approach and priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
- Conduct in-person and telephonic non-clinical assessments to understand member care needs, preferences, and socioeconomic barriers, and evaluate the home environment as needed.
- Work collaboratively with other Humana associates as a member of Humana’s Care Management Support teams, including care managers and Wellness and Information Navigators
- Serve as a member of enrollee multi-disciplinary care teams (MDT) as requested.
- Assist member with scheduling physical health and behavioral health office visits and addressing barriers to appointment attendance.
- Assess enrollee barriers to healthy living and accessing healthcare services and arrange necessary social services and supports.
- Act as an enrollee advocate with providers, community resources, schools, and others, including accompanying member to provider office visits as requested.
- Support enrollee compliance with their care plan, medication, and treatment adherence.
- Support enrollee self-management through the provision of culturally appropriate health education and coaching.
- Serve as a key knowledge source for community services and information for member and other Humana associates.
- Attend Humana community events to connect with member and provide education on case management services.
- Build and maintain relationships with providers and community resources to support enrollee identification and referrals.
- Implement community assessments to identify community resource gaps.
Use your skills to make an impact
Required Qualifications
- Must reside in the state of Oklahoma
- Travel within the state is expected to meet with members.
- Minimum two (2) years prior experience working with community resources, community health agencies/social service agencies (Area Agency on Aging, DME providers, Meal on Wheels etc.)
- Decision making skills regarding own work approach/priorities, and work assignments, standards, and resources.
- Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
- Ability to multi-task and work in a very fast-paced environment
- Comprehensive knowledge of Microsoft Office Suite to include Word, Excel, PowerPoint and Access
- This role is considered member facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Preferred Qualifications
- Associate degree
- Related clinical licensure or certification
- Experience with behavioral change, health promotion, coaching and wellness.
- Bilingual (Spanish, Native Tribal, Vietnamese, or other)
Additional Information
- Workstyle: This is a hybrid (field/home) position
Work at Home Criteria
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is recommended.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Driving Statement
This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$44,200 - $60,900 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
