Payments Support Specialist

Job Description: 

Campsite

Position: Payments Support Specialist

The Company

CampSite is an industry-leading software company that has been revolutionizing the way summer camps operate since 2012. With our advanced software solutions, we empower camp directors and administrators to streamline their processes, optimize efficiency, and elevate the overall camp experience for everyone involved.

As a 100% remote company, we offer flexibility and work-life balance while promoting a culture of continuous learning and growth with ample opportunities for professional development. Honesty and trust form the foundation of our company culture. We believe in transparent communication, fostering an environment where every team member feels heard, respected, and valued.

As a Payment Support Specialist, you will work closely with our Director of Merchant Services and Support team to ensure customers are well supported with their payment processing needs. This role requires a detail-oriented individual who excels in multitasking and thrives in a fast-paced environment.

Key Responsibilities:

• Providing prompt and effective assistance to merchants regarding their payment processing needs.
• Managing merchant accounts, including setting up new accounts and updating account information. This may also involve monitoring account activity for signs of fraud or unusual behavior by reviewing transactions flagged by our Risk team.
• Conducting training sessions or providing educational materials to merchants on how to use payment processing tools and systems effectively.
• Investigating and resolving issues or disputes related to payment processing, such as chargebacks, deposit discrepancies, or transaction errors. This requires strong problem-solving skills and the ability to communicate effectively with merchants and internal teams.

Qualifications:

• Bachelor’s degree or equivalent experience required.
• A strong work ethic and the capacity to succeed in a fast-paced environment.
• Results oriented with an ability to work autonomously.
• Outstanding written and verbal communication skills.
• Experience in payment processing, merchant services and financial services.
• Familiarity with Payment Card Industry (PCI) regulations is plus.
• Knowledge of Salesforce is a plus.

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.