Director, Virtual Retail Strategy and Programs

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

Job Overview
The Director of Virtual Retail Strategy Programs at T-Mobile is tasked with shaping and executing the strategic vision to enhance customer growth and ensure a superior customer experience across sales channels. This role involves developing innovative sales strategies and programs, optimizing operations, and collaborating with third-party suppliers to boost sales performance. Working closely with the Vice President, the Director identifies and addresses financial and operational performance gaps, formulating and implementing corrective actions to achieve established sales targets. The position plays a critical role in team development and performance, fostering an environment that supports continuous improvement and strategic alignment. Through these efforts, the Director significantly contributes to T-Mobile's market leadership and ongoing success in the competitive telecom sector.

Job Responsibilities:

• Shapes and executes the strategic vision to enhance customer growth and ensure a superior customer experience across sales channels

• Develops innovative sales strategies and programs to boost sales performance

• Optimizes operations and collaborates with third-party suppliers to enhance sales effectiveness

• Identifies and addresses financial and operational performance gaps, formulating and implementing corrective actions

• Works closely with the Vice President to align strategies to achieve established sales targets

• Fosters an environment that supports continuous improvement and strategic alignment within the team

• Establishes and supports strong partnerships cross-functionally with National Care teams, peer Directors in the CECs, Finance, HR and other business stakeholders to ensure successful outcomes

 

Education:

• Bachelor's Degree Business, Marketing, or Retail Management (Required)

• Master's/Advanced Degree Business Administration or Strategic Management (Preferred)

Work Experience:

• 4-7 years Optimizing sales and care operations while collaborating across teams within the business to maximize sales performance for teams who are located across the nation. (Preferred)

• 7-10 years Developing and executing strategic sales programs in the telecommunications or related industry (Preferred)

• 7-10 years Demonstrated servant leadership approach with a maniacal focus on a "frontline first" mindset to support employees who provide a world-class customer experience. (Preferred)

• More than 10 years Must have 10+ years in senior sales leadership, leading a large and diverse sales organization with a proven track record of success (Preferred)

Knowledge, Skills and Abilities:

• Strategic Thinking Ability to analyze complex problems and develop effective strategies in the competitive telecommunication/technology sector. (Required)

• Business Acumen Deep understanding of business metrics, financial performance analysis, and market dynamics within the telecom industry. (Required)

• Leadership Capability to lead and develop teams, fostering an environment that supports continuous improvement and high performance. (Required)

• Project Management Proficient in managing large-scale projects, aligning them with strategic business goals and ensuring timely delivery. (Preferred)

• Wireless Technologies Comprehensive knowledge of current and emerging wireless technologies and their applications in retail and sales strategies. (Preferred)

• Vendor Management Skilled in negotiating with and managing third-party suppliers to enhance service delivery and operational efficiency. (Preferred)

• Communication Exceptional communication skills, capable of crafting and presenting clear, strategic messages to various stakeholders. (Required)

• Analytics Strong analytical skills to evaluate business performance data and derive actionable insights. (Required)

• Program Management Expertise in overseeing multiple programs, ensuring they align with the strategic vision and achieve business objectives. (Preferred)

 

Licenses and Certifications:

• Certified Sales Executive (CSE) Certification that validates expertise in strategic sales management and performance optimization. (Preferred)

• Certified Business Operations Professional (CBOP): Certification that endorses skills in business operations management, including process optimization and performance improvement, relevant for enhancing operational aspects of sales channels. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Base Pay Range: $172,500 - $233,300

Corporate Bonus Target: 25%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.