Senior Manager Sales, Commercial & Territory

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Job Description

Location: Remote position in Canada.

As a Sales Leader in our Canadian team, your primary responsibility will be to lead and manage a team of sales professionals to achieve sales targets and drive revenue growth. You will be responsible for developing and implementing effective sales strategies, coaching and mentoring the sales team, and fostering a high-performance sales culture. You will work closely with other departments, such as marketing and operations, to align sales objectives with overall business goals.

Qualifications and Skills:

• 3+ years of proven success mentoring and coaching
• Experience closing complex deals that are at least $500k or greater (including multiple stakeholders, geographies, multiple departments). 
• Excellent communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and stakeholders.
• Solid understanding of sales strategies, techniques, and best practices.
• Analytical and data-driven mindset, with the ability to use sales data to drive decision-making.
• Results-oriented and target-driven mindset.
• Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).
• 30-40% travel required

Leadership and Team Management:

• Lead, motivate, and manage a team of sales professionals, providing guidance, support, and mentorship.
• Set clear performance expectations and sales targets for team members and monitor their progress.
• Conduct regular performance evaluations, provide feedback, and identify training and development needs.
• Foster a positive and collaborative team environment, encouraging teamwork and a customer-centric mindset.

Sales Strategy and Planning:

• Develop and execute a comprehensive sales strategy to achieve business objectives and revenue targets.
• Analyze market trends, customer needs, and competitor activities to identify sales opportunities and potential risks.
• Collaborate with cross-functional teams to align sales strategies with marketing initiatives and product development plans.
• Set sales quotas and targets for individuals and the team, and monitor performance against these goals.

Sales Operations and Process Improvement:

• Implement and optimize sales processes, methodologies, and tools to improve efficiency and effectiveness.
• Ensure accurate and timely sales forecasting, reporting, and pipeline management.
• Identify areas for process improvement and implement corrective measures to enhance sales performance and customer satisfaction.
• Stay up-to-date on industry trends, best practices, and emerging technologies to drive continuous improvement.

Sales Performance Analysis and Reporting:

• Analyze sales data and performance metrics to identify trends, opportunities, and areas for improvement.
• Prepare regular sales reports and presentations for senior management, highlighting key performance indicators and sales results.
• Provide insights and recommendations based on data analysis to drive informed decision-making.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.