Senior Site Reliability Engineer

Become a part of our caring community and help us put health first
 

Carries out technical planning, architecture oversight, and promotion of required support requirements across multiple IT teams, external strategic vendors, and a broad group of user stakeholder groups

Manage requirements for platform growth and maintenance

Partner with multiple development areas to advance modernization and cloud transformation efforts

Experience with influencing technical direction across multiple, large-scale implementations

Encourage continuous process improvement and develop a team dedicated to 24-hour support and upkeep for on-prem and cloud products

Evaluates the integration and interoperability of platforms and service to guarantee a unified architecture across dependent areas.

Advises partners advice on important issues so they may establish functional strategies (typically segment-specific).
Independent judgment requiring the analysis of variable factors and choosing the best course of action. Judgment is exercised on complex issues regarding job duties and related tasks.

Senior Site Reliability Engineer

Job Description Summary

Carries out technical planning, architecture oversight, and promotion of required support requirements across multiple IT teams, external strategic vendors, and a broad group of user stakeholder groups
Manage requirements for platform growth and maintenance
Partner with multiple development areas to advance modernization and cloud transformation efforts
Experience with influencing technical direction across multiple, large-scale implementations

Encourage continuous process improvement and develop a team dedicated to 24-hour support and upkeep for on-prem and cloud products
Evaluates the integration and interoperability of platforms and service to guarantee a unified architecture across dependent areas.
Advises partners advice on important issues so they may establish functional strategies (typically segment-specific).

Independent judgment requiring the analysis of variable factors and choosing the best course of action. Judgment is exercised on complex issues regarding job duties and related tasks.

Justification

Current Senior Site Reliability Engineer is moving teams, and this is a necessary replacement to ensure proper coverage for Workday and Financial systems we support. This was approved by ITLOC.

Job Description

Maintain System environments/instances for effective monitoring, logging, and analysis

Support proactive system monitoring and incident response
Collaborate with SRE, development and business teams to understand requirements and provide solutions for performance and reliability issues

Collaborate effectively across multiple IT teams, external strategic vendors, and a broad group of user stakeholders

Drive Operational excellence for all new functionality, applications, projects, and changes impacting business operations

Partner with multiple development areas to advance modernization and cloud transformation as well as reduce technical debt

Implement automation, performance improvement and application modernization.

Perform data analysis and visualization to identify trends, potential issues, and areas of improvement

Troubleshoot and resolve app/system related issues, including performance tuning and integration challenges

Develop and maintain documentation for Workday configurations, processes, and best practices

Participate in On-Call rotations and provide support during critical incidents to ensure system reliability

Stay updated with the latest Technology features and industry best practices, and recommend improvements

Utilize diagnostic tools to monitor system performance , identify bottlenecks, and optimize application and infrastructure performance

Establish and enforce best practices

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree
• 2 or more years of IT experience
• Experience coordinating software application testing, quality assurance, configuration, installation, and support to ensure smooth, stable, and timely implementation of new software and updates to installed applications?
• Experience ensuring proper controls is established and maintained over production systems and software source code
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Cloud experience is highly desired
• Experience supporting applications and business
• Handling outage calls

Additional Information

Work-At-Home Requirements

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.  
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

#LI-Remote

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$95,300 - $131,200 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.