Senior Bodily Injury Field Representative

Senior Bodily Injury Field Representative

The Sr. Bodily Injury Adjuster contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of large, complex injury claims. 
Job Responsibilities
•    Provide exceptional customer service
•    Interpret policy wordings, determine policy coverage and ensure appropriate reserving
•    Investigate losses to determine liability including attending loss locations and meeting directly with insureds, claimants and others
•    Evaluate relevant information from various sources including medical, legal, financial and vocational to quantify loss
•    Negotiate with insureds, claimants, lawyers and insurers
•    Coordinate services with vendors and service providers
•    Adjust claims from inception to completion in a proactive manner
•    Provide technical advice and guidance to junior staff
•    Maintain accurate records based on company standards and policies within the claims system
•    Supplement the National Catastrophe Team as required for Corporate Catastrophe Response in any region
•    Remain up-to-date with legislative changes and trends in the insurance industry
•    Perform other duties as assigned
Qualifications
•    2+ years auto liability insurance adjusting experience, with at least 1 year bodily injury claims adjusting
•    Excellent knowledge of medical and legal terminology
•    Effective customer service skills including empathy and concern for our customers 
•    Excellent communication skills, both written and oral 
•    Excellent investigative and analytical skills
•    Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
•    Detail oriented with a critical degree of accuracy regarding data entry 
•    Excellent negotiation skills 
•    College/University degree preferred

Compensation: Depends on experience and varies by location. 
Colorado Compensation:
•    The pay range for this position is $31.77 - $50.04 per hour, depending on experience.
•    This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday.
Nevada Compensation:
•    The pay range for this position is $33.36 - $50.04 per hour, depending on experience.
•    This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.
Washington Compensation:
•    The pay range for this position is $31.77 - $47.66 per hour, depending on experience.
•    This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K), Roth 401 (k) saving plan with company match
•   Remote work opportunities
•   Tuition assistance
•    Employee appreciation and recognition

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Wawanesa Insurance is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon.  We are committed to being there for our members when they need us most and supporting our communities.  We’ve been serving our members since 1975 and have been recognized for our award-winning customer service.

We are proud to be an affiliate of the Auto Club of Southern California (AAA), Wawanesa and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization.

We are proud to offer employees the flexibility to work from home (remote).  You may work in any state where Wawanesa currently operates in the U.S. or a state the company has the ability to run payroll.  Please check with the Recruiter to determine if your remote work location is allowed.

Wawanesa Insurance is an Equal Opportunity Employer.

Wawanesa Insurance will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.