Learning & Development Consultant

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. To learn more about who we are at Point32Health, click here.

Job Summary

As a Learning Consultant, you will play a pivotal role in the organization's talent development initiatives. Reporting to the Senior Manager, Learning & Development, you will be responsible for managing a portfolio of work aligned to support the learning needs within the operations function with a focus on Servicing and Experience. You will partner in the development and implementation of learning programs that align with the company's business objectives and colleagues’ growth needs. You will apply your expertise in adult learning principles, instructional design, and talent development to facilitate the growth and success of our workforce.

Key Responsibilities/Duties – what you will be doing

• Collaborate with cross-functional teams to assess learning needs and create comprehensive learning solutions.
• Ensure the design and delivery of engaging, effective training programs, materials, and resources that support colleague development.
• Partner with HR Business Partners and business units to perform needs assessments and recommend appropriate learning interventions.
• Collaborate with leaders and Learning Center of Excellence (COE) colleagues to create development programs that enhance colleague capabilities.
• Keep up-to-date with industry trends, best practices, and emerging technologies in learning and development and apply innovative and cutting-edge approaches to enhance learning experiences.
• Perform other duties and projects as assigned.

Qualifications – what you need to perform the job

Education, Certification and Licensure

• A bachelor’s degree in Human Resources, Business Administration, or a related field.  
• A SPHR certification is preferred but not required.  
• A combination of education and professional experience will be considered.

Experience

• Typically requires at least 8 years of experience in a related field.
• Knowledge of Point32Health Operations, Member Services preferred.

Skill Requirements

• Proven experience as a learning and development professional or program manager.
• Strong understanding of adult learning principles and instructional design methodologies.
• Exceptional communication, presentation, facilitation, and interpersonal skills.
• Knowledge of various e-learning authoring tools and learning management systems.
• Ability to work collaboratively and influence stakeholders at all levels of the organization.
• Outstanding project management and organizational skills.
• Certifications in relevant assessment tools, learning and development, instructional design, or related fields are a plus.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• This role may require occasional travel to various company locations or off-site training venues. Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule. 

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time
 

Compensation & Total Rewards Overview

Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity

​Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do—from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent.  We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org