Compliance Officer II - Advisory

ABOUT US

Coastal Community Bank is a leader in Banking with strong financial infrastructure leading Banking as a Service (BaaS) and Fintech strategies. The people at Coastal not only help people with their personal banking; they help businesses with banking technology integration that leads to business growth, flexible financing, and unimagined potential. We think and work like entrepreneurs, always moving and constantly improving. We are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.

OVERVIEW

The Compliance Officer II- Advisory plays a central role supporting assigned Bank Business Lines and/or BaaS FinTech Partners. The Compliance Officer II helps to oversee and enhance the Compliance Management System (CMS) of the Bank, ensuring that it aligns with the Bank's growth strategy and risk appetite. The Compliance Officer II will help manage the Bank and/or CCB FinTech Division (CCBX) Compliance Program and works directly with Bank Business Line and/or BaaS FinTech Partner senior staff and/or leadership to provide strategic regulatory compliance advice and problem-solving expertise. As the Compliance Officer II, you will help to support the development and enhancement of Compliance processes, technology, and reporting to ensure that the Advisory Compliance group operates both efficiently and effectively mitigating compliance risk.

RESPONSIBILITIES TO INCLUDE

Governance:

• Assist the Director, Compliance or Senior Compliance Manager to develop, administer and monitor the implementation of a CMS that provides assurance over the Bank’s compliance with all applicable laws and regulations applicable to its operations and product offerings particularly those of Bank Business Lines and/or BaaS FinTech Partners.
• Monitor external resources for emerging regulatory compliance trends or changes to the compliance environment; determine applicability to Bank Business Lines and/or BaaS FinTech Partners, and effectively help to support implementation of the change.
• Assess the compliance risk needs of Bank Business Line and/or BaaS FinTech Partner in response to growth and evolving business activities and help support the Advisory Compliance Program accordingly.
• Maintain sufficient knowledge of and ensure Bank Business Line and/or BaaS FinTech Partner activities are performed in compliance with state and federal banking laws and regulations applicable to assigned areas of oversight.
• Serve as subject matter expert to provide compliance advice and guidance to Bank Business Lines and/or BaaS FinTech Partners while addressing any compliance questions.

Collaboration:

• Maintain effective communication with FinTech Partners, peers, Compliance Leadership, and/or process owners so that all stakeholders are informed about compliance requirements and have the awareness to work together to mitigate compliance risk exposure.
• As requested, liaise with external parties such as Federal or State bank examiners, external auditors, and outside consulting firms regarding the Company’s compliance function.

Assessment:

• Lead complaint analysis of assigned Bank Business Lines and/or BaaS FinTech Partners by researching, gathering documentation, drafting complaint responses, tracking, and reporting on complaints.
• Lead issue management for assigned of assigned Bank Business Lines and/or BaaS FinTech Partners, including the identification and dissection of issues to identify the root cause, risks, recommendations, and remediation efforts.
• Perform Compliance risk assessments of assigned of assigned Bank Business Lines’ and/or BaaS FinTech Partners’ new or modifications to product and service offerings to identify any compliance related issues and/or new regulatory requirements.
• Help lead the development and recommend approval of compliance policies, ensuring that standards, procedures, and guidelines comply with applicable laws and regulations, the Bank’s risk appetite, tolerances, and policies.
• Research laws and regulations as needed or when unique circumstances arise.
• Independently investigate and act on matters related to compliance and risk.

Reporting and Analytics:

• Assist in the collection of information for regulatory examinations and compliance-related audits related Bank Business Lines and/or BaaS FinTech Partners.
• Assist in post-examination follow up and help to oversee corrective actions.
• Support the Director, Compliance in the preparation and presentation of clear and concise reporting to Compliance Leadership.
• Report to the Director, Compliance on a regular basis, providing status updates related to the oversight of Bank Business Lines and/or BaaS FinTech Partners.

Administrative:

• May prepare or support the filing for federal, state, and local regulatory agencies.
• Keep informed and maintain knowledge of all applicable bank regulations for assigned job function through research, training and/or coursework. 
• Provide internal service in accordance with Coastal Core Values.
• Support other key compliance and risk management projects as needed.

QUALIFICATIONS 

• Broad knowledge of financial services, Banking as a Service (BaaS), deposit, lending, and privacy compliance laws and regulations (e.g., Regulation E, Truth in Savings Act, Unfair, Deceptive or Abusive Acts or Practices, FACTA, Reg Z-Truth in Lending, Regulation B-Equal Credit Opportunity Act, Fair Credit Reporting Act).
• Ability to build rapport and develop strong internal and external partnerships.
• Ability to succinctly and effectively present information and respond to questions from Baas FinTech Partners and Compliance Leadership. Able to communicate clearly (oral and written) with stakeholders at all levels of the organization.
• Decision-making capability under demanding situations while dealing with complex issues involving competing interests.
• Can interpret a variety of instructions furnished in written or oral form and translate requirements to direct reports.
• Exceptional analytical, problem-solving skills and abilities with strong attention to detail and accuracy.
• Ability to multitask while working on long-term projects while maintaining the ability to focus on critical deliverables.
• Ability to prepare documents and compose memos, compliance program documents, and/or Bank-wide policies and procedures.
• Strong organization, time management and project management skills.
• Ability to work independently and with a team.
• Ability to research and interpret data from various sources.
• Dedication to integrity, producing high quality results, and meeting deadlines.
• Willing to follow and comply with all applicable regulatory compliance laws.
• Comprehensive knowledge of Microsoft Office Products. Can build proficiency in other software solutions used by the Advisory Compliance group.
• Actively learns, demonstrates, and fosters the Bank’s core values and culture in all actions and words.
• Humility, integrity, and a killer sense of humor; you take your work seriously but not yourself.

EDUCATION/EXPERIENCE

• 8+ years of relevant experience in compliance, risk management, audit, or legal roles in the financial services industry preferably with some Fintech exposure; or proven success in current role at Coastal with strong references.
• Bachelor’s degree or equivalent combination of education, professional certification and/or experience.
• Certified Regulatory Compliance Manager (CRCM) designation, or ability to obtain in one year.
• Leadership experience in compliance, risk management, audit, and regulatory examination processes and activities.

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.
• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.
• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.
• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices.

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee must:

• Can sit for extended periods of time.
• Can stand for extended periods of time.
• Can perform repetitive finger, hand, and arm movement.
• Can use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc. 
• Able to view and read computer screens for extended periods.
• Can occasionally stoop, kneel, crouch, or crawl.
• Can occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.