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Lead Response Specialist, Groups & Meetings

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor’s degree (or equivalent) preferred., Customer service experience required., Hospitality and sales experience preferred., Proficiency in Microsoft Office skills..

Key responsabilities:

Facilitate RFP process for hotels.
Communicate with stakeholders for optimal strategies.

ICONMA Human Resources, Staffing & Recruiting Large https://www.iconma.com/

1001 - 5000 Employees

See more ICONMA offers

Job description

Lead Response Specialist, Groups & Meetings

Location: Remote
Duration: 7-8 months

Description:
Purpose of the role:
The Lead Response Specialist works with hotels throughout the RFP cycle to help participating hotels improve their commercial performance.

Key Accountabilities:
Facilitate each step within the Groups & Meetings RFP process, including but not limited to preparation, review, response, negotiation and contracting, for hotels participating in the Essential Commercial Services program.
Work with hotels and internal stakeholders to ensure all applicable parties are educated and well-prepared for the RFP process.
Communicate effectively with hotels and internal stakeholders to ensure content and strategies are complete and understood by all on a continuous basis.
Collaborate with Lead Response Specialist peers to ensure program optimization.
Effectively utilize applicable technology, tools, and resources, both bespoke to Client and external resources, to ensure consistent record keeping and sound revenue strategies.
Knowledgeable and able to actively apply appropriate Client resources, including but not limited to Client Business Rewards, Lead Share, and managed account promotions.
Follow ECS RFP Response standard operating procedures.
Analyze and interpret data.
Negotiate RFPs, using a range of data, customer and hotel insights, and commercial savvy.
Manage workload to ensure deadlines are met and quality is optimized, even during peak volumes.
Explain, when needed, the rationale behind proposals and related negotiations in a clear and concise fashion.
Establish a positive perception among key stakeholders of the ECS RFP Response ways of working and the results it delivers, through one’s own professional, capable approach and communication.
Maintaining a professional, consistent, and calm approach even in high-pressure situations.
Share ideas for continuous improvement on approach and ways of working.
Flexible in working hours required during peak periods.

Key Metrics:
Meeting Broker Response Metrics
Group market segmentation impact in line with overall hotel strategy
Participating hotel feedback
Overall hotel revenue and market share performance
Hotel opt-in to RFP Response
Internal stakeholder feedback

Direct Supervisor: Portfolio Director, Commercial

Key Collaborative Network:
Key Interfaces: Internal
Lead Response Specialists
Commercial Strategists
Portfolio Revenue Managers
Client Sales Leaders and Support Team

Key Interfaces: External:
Hotel Sales Personnel
Customers

Education: Bachelor’s degree (or equivalent) preferred.

Experience:
Customer service experience required.
Hospitality experience preferred.
Sales experience preferred.
Analytics experience preferred.

Technical Skills and Knowledge:
Proficient skills and experience with Microsoft Office applications, including but not limited to MS Teams, Word, PowerPoint, and Excel.
Experience with RFP Response technology preferred.
Strong customer service, communication and interpersonal skills required, with the ability to effectively communicate with all levels of a business.
Able to handle multiple tasks, and to plan, prioritize and organize effectively.
A professional and positive attitude toward work and customer relationships and service.
Self-starter, self-motivated and reliable work ethic.
Commercially aware and results oriented.
Independent problem-solver who can effectively judge when to escalate for awareness and/or support.
Team player who measures success collectively as well as personally.
Business fluent in English.

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.