There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Primary Location: United States (US) - Iowa -
Function: Marketing / Sales
Title: Customer Experience Manager - 110057
Onsite/Remote:Remote Position
This position is being posted in multiple global locations. The most qualified candidate will be selected based on the candidate's background, experience, and proficiency.
This position is eligible for remote work at the present time, if the slected candidate is located near a John Deere Facility, the requirement is to be onsite. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.
As Customer Experience (CX) Manager for John Deere Financial (JDF), you will lead a team of CX professionals to grow JDF’s global CX maturity in support of improved customer and business outcomes. You will establish a vision, strategy, and roadmap for the CX team to enable exceptional customer experiences in alignment with JDF’s strategy and business priorities. You will guide the growth of CX capabilities to create an integrated understanding of the customer experience across touchpoints, channels, and JDF products and services. You will influence leaders and collaborate with teams throughout the organization to leverage CX insights to help prioritize and address customer pain points and drive strategic enhancements to the customer experience. In addition, you will:
VISA sponsorship is NOT available for this position
Ideally you will have a degree or equivalent related work experience in the following:
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
$116,364.00 - $174,540.00 + Benefits
Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
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