Customer Success Specialist

We are hiring at ValPay for a Customer Success Specialist to join our growing Customer Success team in Ireland!

We are looking for a Customer Support Specialist to join our payment business. As a Customer Support Specialist, you will work to provide an exceptional customer experience and service to our clients, ensuring that their needs are met, and their questions are answered in a timely and professional manner. You’ll join a team that delivers a best-in-class, customer-centric support experience. The Customer Support Specialist is key in developing this ethos by driving customer satisfaction and quick resolution times. To succeed in this role, we are looking for a driven, autonomous, and action-biased professional looking for growth opportunities in their career.

Here is a little window into our company: ValPay, the payment processing arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical integrated payment processing solutions across multiple verticals. By implementing industry best practices, ValPay delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Our motto is "Be Humble, Stay Hungry."

The successful candidate will be based anywhere in Ireland, working in a remote work model!

What your day will look like:

• Act as the primary point of contact for partners and customers
• Own customer success and after-sale process to ensure sustainable growth
• Respond to customer inquiries and provide support via email, phone, and chat
• Troubleshoot technical issues with payment processing and work collaboratively with technical teams to resolve them
• Guide clients through the use of our payment processing solutions, ensuring that they are able to use our systems effectively and efficiently
• Perform risk monitoring activities on a daily basis, analyzing transaction logs and document discrepancies
• Escalate customer issues to management when necessary
• Keep accurate records of customer interactions and transactions

About You:

• At least 1+ years experience in a Customer Success role
• Excellent communication skills in English, both verbal and written
• A bachelor's degree in a related discipline would be advantageous
• Ability to provide exceptional customer service with a friendly and professional demeanor
• Proficiency in Microsoft Excel is required
• Understanding of the basics of payment processing, including knowledge of payment gateways, credit card processing, and e-commerce, is a plus
• Ability to troubleshoot technical issues and work collaboratively with technical teams to resolve them
• Detail-oriented with strong organizational skills
• Ability to work independently and manage multiple tasks simultaneously in a fast-paced, always-evolving environment
• Proficient in CRM software and Microsoft Office Suite advantageous
• A passion for technology and an eagerness to learn about new products and features
• Fluent in English, both written and verbal, is essential
• Legally authorized to work in Ireland

For information about ValPay, please visit our website at: www.valpay.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.