Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is seeking a Senior Director, Global Solutions & Innovation, who will lead a team of highly skilled Solution Architects and Solution Specialists. This role will be responsible for providing strategic direction, leadership, and operational excellence in developing differentiated solutions for our most strategic customer engagements. You will play a key role in aligning cross-functionally and scaling innovation across the company. You will challenge your team to think differently about Customer Experience transformation, and how to drive better business outcomes by improving customer and employee experiences.
What you’ll do:
Lead a global team of Solution Architects, Subject Matter Experts, and Experience Innovation Specialists and aligning to strategic engagements and pursuits
Collaborate with the Field & Product teams to create solutions that solve customer problems, including reference architectures, blueprints, and prototypes
Guide and motivate team to accelerate innovation globally by creating reusable and repeatable assets while capturing and sharing best practices
Align with the global and regional Solution Consulting leadership to develop and execute initiatives designed to empower customers, the presales organization, and partners
Collaborate with the Field and Product Leadership to provide global and regional data-driven feedback on technical & market trends, and influence investment priorities
Stay up-to-date with industry trends, emerging technologies, and competitor offerings to maintain a competitive edge in the market
Employ a growth mindset and lead with a vision, provide regular guidance, coaching, and feedback
Provide the executive team with regular data-driven reporting and analysis on solutions consulting activities, metrics, and performance
Drive thought leadership both internally and externally
Qualifications:
Bachelor's degree in a relevant technical field; advanced degree preferred
8+ years of experience leading solutions consulting, technical sales, or related teams and 12+ years in relevant field
History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
Proven track record of leading successful cross-functional collaboration initiatives that positively impacted growth objectives
Demonstrated ability to adapt to new technologies and learn quickly
Strong understanding of CCaaS, Customer Experience, Workforce Engagement Management, and Digital & AI domains
Excellent communication and data-driven storytelling skills, with the ability to convey technical concepts to both technical and non-technical audiences
Recognized as a thought leader, strategic influencer and trusted point of contact for business leaders and stakeholders
Strategic thinking and complex problem-solving abilities to architect innovative data-driven solutions for customers at executive level
Collaborative mindset with the ability to work effectively across sales, product, and engineering teams
Results-driven with a focus on achieving and exceeding data-driven sales targets
Proficiency in relevant software tools and technologies
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$175,900.00 - $326,700.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Codekeeper
betstamp
TJX Companies
We Are Working
Printify
