End User Infrastructure Engineer Associate - Infrastructure Engineer

Job Posting End Date

12-25-2024

Please note the job posting will close on the day before the posting end date.

Job Summary

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business.  Assists with infrastructure project assignments.  Helps plan, research, evaluate, design, and engineer the enterprise's technology infrastructure.  Helps provide technical support and troubleshooting, cost estimates, justifications, and recommendations.  Produces technical documentation, support and configuration.  Helps manage, plan, and maintain technical platforms including upgrading systems.  Monitors system performance and installs and configures hardware.  Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Job Description

Essential Job Functions:

Working under direct supervision, responsibilities include the following related to Computer, Network, Storage, Cloud and End-User infrastructure: 

• Perform basic & routine infrastructure project assignments.

• Assist with planning, researching, evaluating, designing, and developing systems.

• Provide basic technical support and assists with analysis, operation, administration, and troubleshooting activities. Assist with the preparation of cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.     

• Participate in the preparation of technical documentation including procedures, manuals, and reports.

• Reviews and adheres to budgeting and approval processes while assisting with annual and project planning.

Minimum Requirements:

Infrastructure Engineer Associate (SG5):

Education: Bachelor's degree in computer science, telecommunications, engineering, or related technical field is required. 

Experience: No additional experience is required.

An equivalent combination of education and related experience may be considered.

Infrastructure Engineer (SG6):

Education: Bachelor's degree in computer science, engineering, or related technical field is required. 

Experience: 2 years of relevant work experience is required. An equivalent combination of education and experience may be considered.

Preferred Qualifications:

Experience/Skills:

• Strong hardware and software troubleshooting skills 

• Experience supporting general end user technologies: Windows 10 and 11, Virtual Desktops, MacOS, Workstation Hardware (Mac, Dell, HP) 

• PowerShell coding experience 

• 5+ years' experience hardware and software computer troubleshooting. 

• Basic coding experience. 

• Customer Service skill needed.

• ServiceNow experience desired.  

Compensation:

Infrastructure Engineer Associate (SG5): $60,438.00-$75,546.50

Infrastructure Engineer Principal (SG6): $70,961.00-$88,700.50

#LI-REMOTE

Compensation Data

Compensation Grade:

SP20-005

Compensation Range:

$60,438.00-75,546.50 USD

Candidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and  promotion,  conditions  and  privileges  of  employment,  company  sponsored  training  programs, educational assistance,  social and  recreational  programs,  compensation,  benefits,  transfers,  discipline, layoffs and termination of employment to all employees and applicants without discrimination because of  race, color,  religion,  sex, age, national origin, ethnicity, ancestry, veteran or military  status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.