Catalog manager (REF3600P)

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Tasks:

Area 1: Customer communication
• Governance meeting catalog management with the customer
• Coordination of catalog release management
• Coordination of new products
• Coordination of adaptation of existing products
• Error analysis AD, which is the customer's responsibility
• Coordination of general operational topics (e.g. SLA/SLT)

Area 2: Monitoring of operations with regard to the catalog products
• Monitoring of the workflow in the integration layer (IL) and ILOR (TOM)
• Reports to operations in the event of a risk of an SLT being torn
• Error analysis with operations
• Communication point for the service teams in Magdeburg (ILOR) and Hungary (IL)

Area 3: Further development of the catalog
• After coordination with customer: Structure/adaptation of products in
o Maintain, operate and execute catalog Excel
o Create loader sheet
o Ensure that operations load the new xml files to test and PROD
o Test manager internally with colleagues from IL/ILOR
o Test manager in the integration test with the customer

Area 4: Documentation and document maintenance
• Updating the detailed concept of service catalog management
• Support with NSSR offers

Area 5: other projects
• Support in setting up catalog management for customers, which is to be built on the basis of the existing environment 

Requirements:

• Have understanding about PortFolio items in specific data center business
• Take accountability for E2E customer delivery
• Ensure the quality of services delivered to the customer
• Work closely with the portfolio owner to optimize service catalog
• In cooperation with Deliveries,
• Quality Monitoring at Delivery unit level
• Regular communication with the delivery as well as with suppliers on performance and quality and communication with the customer with a technical focus
• Technical management and coordination of interdisciplinary project teams – also on an international level
• Internal and external contacts at top management level
• Development of global conceptual and interdisciplinary cooperation strategies (national and international)
• At least 5 years of professional experience as a service catalog management
• Detailed and proven expertise in the area of billing, preferably the T-Systems solution
• Good networking in the cloud services and/or public cloud community
• Extensive experience with business processes and their analysis
• Strong technical leadership and methodological skills paired with an analytical, solution-oriented approach
• Very good presentation skills and confidence
• A high level of communication skills and customer orientation is required
• Confident and self-assured demeanor when dealing with internal and external contacts
• High level of commitment, flexibility and resilience as well as creativity and inventiveness
• Very high resilience and adaptability to dynamically changing processes (startup mentality)

Language skills: Fluent written and spoken German and English

Personality: 

• Willingness to travel nationally and internationally
• Agile methodological and tool skills
• Outward-looking mindset

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.