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Participant Community & Development Manager

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Work from:

United Kingdom

Offer summary

Qualifications:

Experience in learning and development, Strong written and verbal communication skills, Proficiency with tools like Notion and Slack, Background in community management or operations.

Key responsabilities:

Develop strategies for participant engagement
Maintain participant learning hub with resources

Prolific Research Scaleup http://www.prolific.com

51 - 200 Employees

See more Prolific offers

Job description

Participant Community & Development Manager

Team: Client Services

Prolific

Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiate products and models.

The role

As the Participant Community & Development Manager, you’ll be at the forefront of Prolific’s efforts to ensure a thriving, engaged, and well-supported community of participants for clients training AI models. Your role will center on developing strategies, training, communications, and learning/upskilling resources that empower participants to succeed, meet client expectations, and foster a collaborative environment. Acting as the primary liaison between our participant community, the client, and internal teams, you’ll balance community engagement with operational excellence and play a key part in scaling our services.

What you’ll bring to the role

Experience in L&D (learning & development), community engagement, or related
Community management, training, or operations experience, ideally in tech, research, or service industries
Experience creating multi-modal training content (written, video, etc.)
Strong written and verbal communication skills with the ability to engage diverse audiences effectively
Experience managing multiple projects and meeting deadlines in a fast-paced environment
Proficiency with tools such as Notion, Slack, and Metabase
A collaborative mindset with experience working across teams and departments to achieve shared goals
An interest in research, participant-focused processes, or human-centered design

What you’ll be doing in the role

Maintaining the participant learning hub with relevant resources and develop engaging content and learning materials to help participants upskill
Craft weekly written updates for participants, manage responses, and provide performance feedback to individuals and groups. Develop weekly client updates and join client calls to share insights and address concerns
Lead the strategy for participant engagement and upskilling through monthly paid training programs, video content, and other initiatives
Partner with support teams to resolve technical or operational issues for participants and act as the bridge between participants, clients, and internal teams
Use data to identify trends and propose solutions to minimize churn and ensure satisfaction/engagement of the participant group, working with stakeholders across sales, operations, and product to address challenges and optimize workflows
Oversee participant performance, develop workflows to ensure success, and explore commercial opportunities by collaborating with sales and services teams

Even Better If You Have

Experience working with participant panels or in participant recruitment for research studies
Experience working within the AI industry

Why Prolific is a great place to work

We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breath and the best of humanity.

Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.

Links to more information on Prolific

Privacy Statement

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