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Customer Support - Voice

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

Minimum 3 years experience in customer support, Experience using Shopify, Excellent verbal and written communication skills, Strong problem-solving abilities.

Key responsabilities:

Serve as the primary point of contact for clients
Build and maintain strong relationships with clients
Advocate for clients within the organization
Listen and troubleshoot client concerns

Outsourcey Hrtech: Human Resources + Technology Scaleup https://www.outsourcey.com/

51 - 200 Employees

See more Outsourcey offers

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

8.30am to 5pm AEST Minimum 3 years proven experience in customer support or client-facing roles. Experience using Shopify Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively. Strong problem-solving abilities and the capacity to remain calm and professional under pressure. Empathy and patience when dealing with client inquiries and concerns.

Core responsibilities:

Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally. Build and maintain strong relationships with clients, understanding their needs and preferences. Act as an advocate for clients within the organization, ensuring their concerns are addressed and resolved effectively. Listen to client concerns and troubleshoot problems to provide accurate and timely solutions. Escalate complex issues to appropriate departments or management for resolution. Follow up with clients to ensure their issues have been resolved satisfactorily and provide additional support as needed. Develop a deep understanding of the company's products or services to effectively address client inquiries and provide recommendations. Assisting with new product uploads via Shopify Ensuring stock levels are reflective from SOH to actual Assist customers with locating styles- globally

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!