Bright Head or VP of Operations

☀️ About Bright

Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. We do so as a finance and technology layer powering the solar installer and entrepreneurial ecosystem - working hard to simplify the process through automation.

In just a few years, we’ve become Mexico’s leading solar financier, overseeing everything from financial solutions to installation. We’re backed by top investors such as First Round Capital, Y Combinator, and Leonardo DiCaprio. Like we do, they believe we can grow exponentially while having fun and being one of the best places to work in solar.

💼 About The Position

We are looking for a Head of Operations who has previously scaled ops teams from 50 to over 200 folks and has at least ten years of proven experience managing teams in a distributed startup environment. This team handles everything related to the design, approval, installation, procurement, and maintenance of distributed solar photovoltaic systems.

You'll be responsible for scaling these teams to handle over 1,000 installations a month while developing our partner ecosystem of installers and service providers to do so. All while keeping customers NPS > 65 and consistently coming in at or below budget. It is not easy, but we are looking for the absolute best.

🥇 We’re Looking For Someone Who

• Has 10+ years of experience in field operations: You’ve led distributed teams and managed partnerships across Mexico, demonstrating the ability to drive execution in complex environments.
• Is a world-class executor
• You’re able to execute with precision and with a constrained budget. You can turn the CEO’s vision into a reality by implementing processes with measurable results and doing so under a conservative budget.
• You are biased towards action while being able to back up your decisions with thoughtful and well-structured data. You’re fluid at measuring each step of the process and can speak to processes and metrics you’ve put in place to ensure no customer falls through the cracks.
• You’ve implemented leading and lagging indicators, and you operate using well-thought-out dashboards that constantly mentor your teams to upgrade to make them even more useful and practical.
• You are a master at prioritization. You can prioritize ruthlessly in a fast-paced environment with many conflicting interests. You set deadlines, follow up, and hold yourself and your team accountable.
• Can create a work-class culture of ownership
• You can delegate easily: You are an expert at matching departments’ strengths and skills with the tasks and goals at hand so that everyone on the team can be effective and motivated toward the same vision. You’ll clearly define goals for each team member.
• You have a proven ability to run, recruit, and develop a high-performing team, lowering attrition and promoting from within.
• Is mission-driven
• You’re a selfless leader. You care deeply about those you work with and see your job as helping them better serve themselves so they can deliver on our mission to reverse global warming.
• And a couple of essential nuances
• You need to be located within a 3-hour time zone of CDMX. We’re fully distributed, so we’re flexible about where you spend most of your time!
• You must be a strong communicator in both English and Spanish: You can mentor and hold high standards for concise, actionable, and streamlined communication for a remote, distributed team. You are prepared to be a spokesperson for a company's staff and C-suite and have experience owning internal communications.
  

✅ Benefits

• The opportunity to learn firsthand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.
• A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
• Private health insurance and access to cost-free mental health care.
• Parental leave.
• Remote work (48 hrs a week)
  
  

☀️Equal Opportunity Employer

Bright is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.