About the Company
Through the work that we do, the team at Deciphex helps pharma to accelerate the process of essential drug development and helps patients to get timely and accurate diagnosis.
Founded in Dublin in 2017, Deciphex has scaled rapidly to a team of over 190 people and counting who are providing software solutions to address the pathology gap in research pathology and clinical areas. We have offices in Dublin, Exeter, Oxford, Toronto and Chicago and are expanding our team throughout the world.
We are software developers, clinical specialists, AI engineers, operations professionals and so much more, all working as one team to support our customers and patients. Our team culture is built on trust. We give our team the space they need to deliver results and the environment to ensure they can enjoy doing it.
We are looking for highly motivated individuals who are excited to take on challenges and value making a difference in their day-to-day work. This is a unique opportunity to make a difference in the emerging Digital Pathology field.
Read more about Deciphex here and more about our incredible team on our Careers Page here
About this Role
This role involves managing SaaS renewals, maximizing revenue opportunities, driving price adjustments, supporting sales milestones, and fostering strong client engagement through collaboration with finance and business development teams.
We are seeking an experienced and confident professional who thrives in client-facing and negotiation scenarios, operates with reliability and independence, and demonstrates a proactive, goal-oriented mindset.
This position is ideal for a candidate who enjoys a blend of strategic inside-sales tasks and client engagement, values autonomy, and takes pride in delivering results without the need for constant supervision.
Responsibilities:
- Manage SaaS renewals, drive revenue growth through upselling, and handle price adjustments by proactively informing clients to support their budget planning.
- Collaborate closely with the finance team to ensure seamless alignment on pricing, invoicing, and revenue tracking / forecasting..
- Work alongside Business Development Managers (BDMs) to support sales efforts and streamline the process of closing deals.
- Provide sales assistance by coordinating activities, managing timelines, and ensuring critical milestones are met.
- Lead project management efforts for sales milestones, helping BDMs achieve targets efficiently and effectively.
- Foster strong client relationships through regular engagement, delivering a high level of service and support to ensure satisfaction and retention.
- Training requirement: CRM (HubSpot), internal Quality Management System, GDPR, Cyber Security
Required Skills and Experience:
- Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
- Minimum of 5 years of experience in Sales Support, Client Management, or Project Management, ideally within the software development or pharmaceutical industry.
- Proficient in using CRM tools, preferably HubSpot, to manage client interactions and sales renewal pipelines.
- Strong skills in spreadsheets and other office applications, with a focus on data organization and reporting.
- Familiarity with operating within a corporate quality management system and adhering to its processes and standards.
Desirable Skills and Experience
- Experience with GLP regulations or software will be ‘a distinct advantage’
Soft Skills
- You bring a sense of urgency to the work that you do and are able to execute on tasks by using your initiative.
- Proactive problem solver with a go-getter attitude and a focus on delivering results.
- Self-starter who works independently with minimal supervision while maintaining accountability.
- You enjoy innovating and bringing new ideas to the table.
- You like to have autonomy in your role and the independence to manage your own time and workload.
- You are highly collaborative and enjoy working with lots of different teams and people.
- You thrive in a fast paced environment and can manage changing priorities.
- You have great written and oral English language skills.
What are the benefits of working with Deciphex?
- Competitive salary with performance based annual increments.
- Healthcare benefits
- Competitive annual leave
- A true sense of meaning in your work by contributing to better patient outcomes.
- The opportunity to work alongside a world-class high performing team in a hyper-growth startup environment.
- A chance to work on exciting,challenging and unique projects.
- Regular performance feedback and significant career growth opportunities.
- A highly collaborative and supportive multi cultural team.
Deciphex is an equal opportunities employer and we are committed to the principle of equality. All qualified applicants will be considered for employment without regard to age, race, religious beliefs, political views, gender identity, affectional or sexual orientation, national origin, family or marital status (including pregnancy), disability, membership of the travelling community or any other classification protected by applicable law.
