Director, Client Partner

Who we are:

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for this role!

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

The Director, Enterprise Client Partner is the linchpin in our client relationship management strategy, playing a critical role in the day-to-day management, strategic growth, and net retention of assigned Enterprise accounts. As a trusted advisor, this role involves the development of a deep understanding of our client’s business, identifying client marketing challenges and goals, developing solutions, and forging strong account relationships to foster growth.

As the Director, Enterprise Client Partner you will:

• Client Management & Leadership: Serve as the primary advocate and trusted advisor for clients within the agency, prioritizing their goals in strategic discussions, decision-making processes, and fostering strong, lasting relationships through consistent, strategic communication.

  • Client Advocacy: Act as the primary advocate for clients within the agency, ensuring their goals are prioritized in strategic discussions and decision-making processes

  • Relationship Building: Build and strengthen client relationships through consistent, strategic communication, becoming an indispensable business partner and advisor for their marketing strategies

  • Innovation Leadership: Champion innovative thinking within the team, inspiring the development of leading-edge solutions that drive client success and potentially win awards

• Strategy & Planning Development:

  • Strategic Planning: Develop comprehensive account plans that address client needs and align with their strategic goals, ensuring ongoing satisfaction and retention

  • Solution Development: Drive the creation and execution of innovative, data-driven integrated marketing solutions that directly address clients’ unique challenges and objectives

  • Insight Application: Maintain & utilize a deep understanding of the clients' business, vertical innovations, competitive landscape, industry trends, and KPIs to offer strategic guidance and impactful solutions

• Campaign Management & Performance Monitoring:

  • Performance Measurement: Demonstrate the effectiveness of account strategies to clients, focusing on results, measurement, and continuous improvement through thoughtful, and easily understood, storytelling

• Team Leadership and Development: Responsible for providing timely feedback, coaching, and evaluation of team members' goals and tasks, conducting weekly 1:1 meetings to offer ongoing support, ensuring adherence to scorecard tasks, effectively managing client relationships, delivering best-in-class products, fostering team building, and facilitating career growth through clear goal-setting, feedback loops, and educational development, while maintaining certifications and staying updated on industry trends and best practices through continuous learning initiatives. Some Director’s will oversee a team in the Solution’s department

• Client Education: Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise

• Industry Expertise: Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations

Professional Qualifications:

• 8+ years of experience managing accounts in a digital media agency environment

• Demonstrated success in managing multiple large accounts and navigating multiple media channels

• Strong ability to build relationships with key client decision-makers

• In-depth knowledge of media channels, performance metrics, and KPIs

• Proven track record of account growth and retention

• Exceptional communication and interpersonal skills, with the ability to interact and present to client stakeholders effectively

• Recognized as a trusted advisor, with a commitment to understanding and aligning with client objectives

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits:

Unlimited PTO: At Tinuiti, we believe you deserve time to rest and enjoy life unplugged from your devices. When you take time for yourselves, you’re able to bring your best self to work. That’s why we prioritize flexibility, a fully remote environment, and offer unlimited paid time off. On top of that, we have 17 paid holidays and company-wide shutdowns, fittingly named Owning Our Offline (OOO), to give us all a chance to collectively log-off and step away from our desks together. Above industry standard work-life balance is something we’re proud of, and it’s one our most loved benefits from Tinuitians year-over-year.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness: Fringe, Forma, Thankful giving, Equity

Learning and Development: Mentor program and more

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness: Fringe, Forma, Thankful giving, Equity

Learning and Development: Mentor program and more

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.