Manager, Practical Guidance Operations

Do you have your JD?

Are you interested in leading a team to achieve success?

About our team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the role

The Manager of Practical Guidance Operations exists to lead a team responsible for the currentness and upkeep of the Practical Guidance content portfolio. This position leads the Practical Guidance Editorial Operations team and collaborates with commercial partners (LNNAUK), offshore teams (REPH), product teams, and other key stakeholders to ensure content currency and operational metric targets are met. This position drives strategic initiatives relating to operational effectiveness, content readiness, product enhancement, and experimentation, while establishing and enforcing best practices across Practical Guidance. Additionally, this role works with the team and cross-functional partners to identify and drive solutions and efficiencies that can be applied to support business strategies, improve end-to-end processes, and promote customer satisfaction.  

Responsibilities:

• Provides leadership, support, and guidance to staff, regarding maintenance, processing, and enhancements of Practical Guidance content.

• Hires, develops, motivates and manages performance of a Practical Guidance Operations team.

• Drives and directly supports the PG content maintenance processes to ensure product currency goals are met; including, but not limited to, author and contractor management, legal research, content editing / remediation, quality assurance, and continuous updating.

• Develops relationships with commercial partners and strategizes/collaborates on shared objectives.   

• Allocates and manages team resources effectively and appropriately to meet product, scheduling and customer needs. 

• Identifies and leads operational efficiency opportunities to evolve and improve PG processes in support of the business strategy.

• Leads and supports projects using lean-agile approaches to support cross-functional business growth.

• Seeks opportunities for global efficiencies and solutions where possible.

• Enforces best practices across PG and proactively addresses concerns.

• Coordinates product and content initiatives across Practical Guidance.

• Actively builds and utilizes an extensive network across the company, and acts as a liaison between LNNAUK, GTO, REPH and domestic/offshore vendors.

Requirements:

• JD or MBA or equivalent experience required.

• 3+ years of demonstrated experience managing products, process, and change.

• Practical Guidance experience a plus.

• Leadership skills reflecting initiative, adaptability, and independent decision making/problem solving.

• Leadership skills reflecting the ability to work collaboratively, influence others, and build positive relationships for the purpose of advancing organizational goals.

• Ability to handle multiple tasks simultaneously, with excellent time and project management skills.

• Superior writing, analytical, and communication skills.

• Ability to communicate to team members, and to set team goals and priorities to reflect the company’s objectives.

• Ability to contribute to the re-engineering of workflow processes and tools improvements, with a strong understanding of Agile methodology preferred.

• Demonstrated commitment to excellence and project success in a team environment.

• Strong negotiation skills required and demonstrated growth mindset.  

Work in a way that works for you

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Salary range

To be added when data can be disclosed

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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