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3rd Line Software Maintenance Engineer

Remote: 
Full Remote
Work from: 
Argentina

Offer summary

Qualifications:

Proficiency in MuleSoft and Anypoint Platform., Minimum of 2 years in a similar role., Strong problem-solving and analytical skills., Fluent English communication skills at B2+ level..

Key responsabilities:

  • Provide 3rd line support and troubleshoot software issues.
  • Maintain and enhance existing software applications.
EPAM Systems logo
EPAM Systems XLarge http://www.epam.com
10001 Employees
About EPAM Systems
Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has used its software engineering expertise to become a leading global provider of digital engineering, cloud and AI-enabled transformation services, and a leading business and experience consulting partner for global enterprises and ambitious startups. We address our clients’ transformation challenges by fusing EPAM Continuum’s integrated strategy, experience and technology consulting with our 30+ years of engineering execution to speed our clients’ time to market and drive greater value from their innovations and digital investments. We make GenAI real with our AI LLM orchestration, testing and engineering solutions, EPAM DIAL, EPAM EliteA™ and EPAM AI/RUN™, respectively. We deliver globally, but engage locally with our expert teams of consultants, architects, designers and engineers, making the future real for our clients, our partners and our people around the world. We believe the right solutions are the ones that improve people’s lives and fuel competitive advantage for our clients across diverse industries. Our thinking comes to life in the experiences, products and platforms we design and bring to market. Added to the S&P 500 and the Forbes Global 2000 in 2021 and recognized by Glassdoor and Newsweek as a Top 100 Best Workplace, our multidisciplinary teams serve customers across six continents. We are proud to be among the top 15 companies in Information Technology Services in the Fortune 1000 and to be recognized as a leader in the IDC MarketScapes for Worldwide Experience Build Services, Worldwide Experience Design Services and Worldwide Software Engineering Services. Learn more at www.epam.com.
See more EPAM Systems offers

Job description

We are looking for a dedicated 3rd Line Software Maintenance Engineer to join our team.

This role involves providing support and maintenance for software applications utilizing MuleSoft technology. The successful candidate will also have the opportunity to participate in development activities when not engaged in maintenance tasks. This fully remote position requires candidates to be on-call for Priority 1 (P1) incidents, with added bonuses for on-call duties and overtime payments when addressing P1 incidents outside of regular office hours.

Responsibilities


  • Provide 3rd line support and troubleshoot software issues using MuleSoft
  • Maintain and enhance existing software applications
  • Participate in customer interviews to gather requirements
  • Engage in project interviews to discuss solutions and deliverables
  • Collaborate on the design and implementation of system enhancements
  • Ensure code quality by performing testing and debugging
  • Document technical specifications and update relevant documentation
  • Stay updated on the latest industry trends and advancements in MuleSoft
  • Assist the development team with development activities when no support tasks are scheduled


Requirements


  • Proficiency in MuleSoft and Anypoint Platform
  • Minimum of 2 years in a similar role focusing on 3rd line support
  • Capability to troubleshoot and effectively resolve software issues
  • Background in maintaining and enhancing software applications
  • Strong problem-solving and analytical skills
  • Good communication and ability to collaborate with team members
  • Flexibility to work remotely and independently handle responsibilities
  • Fluent English communication skills at a B2+ level


We offer


  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

MuleSoftSoftware DevelopmentSoftware Maintenance

Other Skills

  • Problem Solving
  • Troubleshooting (Problem Solving)
  • Collaboration
  • Communication
  • Analytical Skills
  • Physical Flexibility
Are you interested?

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