Technical Support Specialist at Sourcefit

Position Summary:

We are seeking a Technical Support Specialist (Contractual) to help with operational aspects of the business on a Full-Time basis. The successful candidate will be responsible for providing exceptional customer support to clients via phone, email, and other electronic mediums, while also playing a key role in the ongoing development and success of the company.

Job Details:

• Eastwood Libis QC
• Work From Home
• POSSIBLE SHIFT SCHEDULE:
  Thursday to Sunday | 12 AM to 12PM Manila Time

Responsibilities:

• Provide client support and issue resolution via E-Mail, phone, and other electronic mediums as required.
• Gain a thorough understanding of the systems, applications, and operations related to company offered services.
• Assist with client product and customer order fulfillment.
• Load and stage proprietary software and hardware for client use.
• Create and maintain user guides and provide operational training and ongoing support post-deployment to clients in the use of systems and applications via E-Mail and phone.
• Work collaboratively with other departments to recommend solutions for discovered issues and adapt existing programs to meet clients' requirements.
• Assist in the general development and operation of the business.

Qualifications:

• Strong ability to work independently and efficiently to meet deadlines.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Proven experience with hardware and software issues/support.
• Strong problem-solving skills and a "can-do" attitude.
• Detail-oriented and self-motivated with strong time management skills.
• Flexibility to work weekends and some public holidays as equired.