Customer Service Representative at Sourcefit

Position Summary:

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional support to customers and internal teams using our CRM tool and measurement reports. You will leverage your communication skills and product knowledge to address inquiries through Zendesk (email, chat, and phone), ensuring a seamless customer experience.

Job Details:
Work from home
Shifting Schedule

Responsibilities:

• Zendesk Ticket Management:
• Allocate the majority of your time to managing the Zendesk ticket queue.
• Respond to customer and internal workforce team inquiries promptly and professionally.
• Customer Support:
• Address a wide range of customer inquiries, from simple to complex, via email and chat.
• Handle designated phone shifts to assist customers directly.
• Provide expert-level assistance and resolve customer concerns with a focus on clear communication and product expertise.
• Product Knowledge:
• Stay updated on product enhancements, new feature rollouts, and troubleshooting procedures to support customers effectively.
• Team Collaboration:
• Promote effective communication practices within the team to ensure consistent and accurate customer interactions.
• Contribute to a supportive team environment that prioritizes customer satisfaction.

Qualifications:

• Experience with Zendesk is preferred but not required.
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proactive problem-solving skills and a customer-first mindset.
• Demonstrated ability to learn and stay updated on product features and troubleshooting processes.