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Customer Success Associate

Remote: 
Full Remote
Work from: 
India

Offer summary

Qualifications:

Proven experience in customer-facing role, Excellent communication skills, Strong problem-solving abilities, Empathetic approach to customer service.

Key responsabilities:

  • Proactively engage with customers
  • Effectively address customer inquiries
The 1% Club logo
The 1% Club Edtech: Education + Technology Startup https://bit.ly/
11 - 50 Employees
About The 1% Club
The 1% Club is an exclusive members-only community to help the rising middle class become the top 1%.Founded by Sharan Hegde & Raghav Gupta, The 1% Club provides its members with financial tools, learning resources, and support they need to achieve financial independence. The membership to the community provides you access to a comprehensive finance academy with 10+ hours of high quality learning modules that covers personal finance, goal planning, asset allocation, mutual fund selection, real estate and stock market investing, health insurance, life insurance, car insurance, and tax planning. It includes regular live sessions with finance influencers like Shashank Udupa, Sharan Hegde and many more.It also gives you access to epic offline meet-ups across the country and an investing social network where you can ask questions and connect with other like-minded individuals on your wealth journey.
See more The 1% Club offers

Job description

Responsibilities:

  1. Customer Engagement: Proactively engage with customers to understand their needs and provide timely assistance in resolving queries.
  2. Query Resolution: Effectively address customer inquiries, concerns, and issues through various communication channels (email, chat, phone), ensuring a positive resolution.
  3. Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and guidance to customers.
  4. Customer Advocacy: Advocate for the customer within the company, ensuring that their feedback is heard and contributes to product/service improvements.
  5. Onboarding and Training: Assist customers in onboarding processes and provide training on product features to enhance their overall experience.
  6. Feedback Collection: Gather and document customer feedback, collaborating with internal teams to drive continuous improvement.

Qualifications:

  • Proven experience in a customer-facing role, preferably in customer support or success.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and critical-thinking abilities.
  • Empathetic approach and passion for delivering exceptional customer experiences.
  • Ability to adapt to a fast-paced and evolving work environment.
  • Basic understanding of [industry/sector] is a plus.




Required profile

Experience

Industry :
Edtech: Education + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Query PlanningProduct KnowledgeCustomer AdvocacyCustomer Engagement

Other Skills

  • Empathy
  • Problem Solving
  • Adaptability
  • Communication
  • Critical Thinking
Are you interested?

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