Technical Project & Program Management I

Are you ready to make a major impact in driving seamless software delivery? We’re seeking a Technical Program Manager (TPM) – Build and Release to lead and optimize our software release processes, ensuring that every cycle is executed smoothly, on time, and at the highest quality. If you have a strong background in program management, CI/CD workflows, and incident management, and are passionate about removing blockers and aligning teams for success, this is the perfect role for you! As a TPM – Build and Release, you’ll oversee both internal and external release cycles, coordinate complex projects, and drive alignment across engineering teams to ensure the timely and successful delivery of software. Your strategic thinking and proactive problem-solving will be essential in navigating challenges and improving release processes. If you’re a dynamic leader who excels at managing multiple priorities and driving process improvements, we want to hear from you!

What You’ll Do

• Release Coordination: Lead and manage the scheduling, planning, and execution of internal and external release cycles, ensuring a smooth and efficient process from start to finish.
• Issue Resolution: Identify blockers in the release pipeline and work closely with engineering teams to remove obstacles, ensuring the release moves forward without delay.
• Escalation Management: Proactively escalate any delays that exceed predefined SLAs, working with cross-functional teams to quickly resolve issues and keep releases on track.
• Cross-Functional Leadership: Collaborate with engineering, product, and operations teams to ensure alignment and communication throughout the release process.

Who You Are

• A strategic problem-solver who thrives in fast-paced environments and can effectively manage competing priorities.
• An excellent communicator with strong interpersonal skills, able to build relationships and drive collaboration across teams.
• Experienced in program management, CI/CD workflows, and incident management, with a deep understanding of the technical aspects of the release process.
• Proactive and detail-oriented, with a passion for continuously improving processes and driving efficiencies.

Key Responsibilities

• Release Coordination: Manage internal and external release cycles, ensuring smooth and timely execution.
• Issue Resolution: Identify and address blockers in the release pipeline, collaborating with engineering teams to unblock processes.
• Escalation Management: Escalate and resolve delays that exceed predefined SLAs, aligning teams for quick resolution.
• Project Management: Plan and drive engineering projects to completion using tools like Jira, maintaining clarity and focus on objectives.
• Team Collaboration: Foster strong cross-functional relationships to ensure seamless release planning and execution.

Required Qualifications

• Experience: Minimum of 4 years in technical program management or a similar role.
• Technical Expertise: Proficient understanding of software release processes, version management, and CI/CD workflows.
• Incident Management: Proven ability to manage and resolve incidents effectively.
• Project Management Skills: Exceptional planning, organizational, and task prioritization capabilities.
• Communication: Strong interpersonal and relationship-building skills, with the ability to collaborate across diverse teams.
• Adaptability: Skilled at managing competing priorities in dynamic, medium to large-scale software environments.
• Process Improvement: Track record of scaling and optimizing processes in fast-paced settings.