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[Full Remote] Client Support Associate

Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

Degree in Hospitality, Business or Marketing, Less than one year of customer support experience.

Key responsabilities:

  • Provide prompt and friendly customer service
  • Handle escalated customer support concerns

Job description

Questa posizione è nel team di Persona, un'agenzia di talenti che recluta, forma e assume professionisti di talento da remoto.


Il riassunto dell'opportunità da parte della Joinrs AI: Persona cerca un Customer Service Manager full-time e full-remote con una laurea in Hospitality, Business, Marketing o un campo correlato e con esperienza. Ti occuperai di guidare il team di assistenza clienti, garantendo alta soddisfazione e una risoluzione efficiente dei problemi. Offriamo opportunità di crescita, assicurazione sanitaria, ferie illimitate retribuite e molto altro.


Il processo di selezione sarà interamente gestito da Persona.

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What We’re Looking For:


We are seeking a proactive and driven Client Support Associate (CSA) to ensure best-in-class customer experience and maintain consistency in all customer interactions. This role is integral to our growth and success, involving direct engagement with clients as a front-line representative.



Responsibilities:


  • Provide prompt, accurate, and friendly customer service.
  • Respond to customer and vendor inquiries through text, calls, tickets, and emails.
  • Handle escalated customer support concerns effectively.
  • Collaborate cross-functionally to resolve customer issues ranging from billing to technical challenges.
  • Utilize a customer-focused, needs-based approach to educate and support clients as needed.
  • Maintain a strong work ethic with a total commitment to customer satisfaction daily.



Requirements:


  • Less than one year of proven experience in customer support.
  • Preferred experience in a customer-driven, remote work environment.
  • Exceptional communication skills across telephone, email, and text, with high attention to detail.
  • Strong technical/computer skills, including the use of multi-screen systems.
  • Basic understanding of networking and familiarity with video streaming protocols (RTSP, SMTP, HTTP).
  • Structured and self-motivated approach to achieving weekly, monthly, and quarterly goals.
  • Passionate about customer service and eager to learn new software.
  • Fully fluent in English
  • Ability to commit long-term and full-time
  • Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
  • This position is for serious, career-oriented candidates



What We Offer:


  • Best salaries in the industry
  • Permanent ability to work from anywhere in the world
  • Opportunities for growth and advancement
  • A fast-paced and collaborative environment
  • Warm and friendly company culture
  • Full benefits



Benefits at Persona:


  • Health insurance subsidy
  • Unlimited paid time off (paid sick and vacation leaves)
  • Annual bonuses based on performance
  • Monthly tech allowance
  • Opportunity to be paid in your currency of choice
  • Others depending on seniority

Required profile

Experience

Spoken language(s):
Italian
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Technical Acumen
  • Detail Oriented
  • Communication
  • Problem Solving

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