Head of Strategy & Operations Manager - Marketing Agency

We’re looking for a full-time Head of Strategy & Operations Manager to join our remote marketing agency team. In this role, you will lead strategy and operations to help clients achieve impressive book sales.

🎯 Mission for Head of Strategy & Operations Manager

You're in charge of strategy and operations to ensure client success and drive results.

Focus on creating simple, effective systems that boost client growth and team performance. With full ownership, you’ll optimize workflows, manage budgets, and prioritize tasks to achieve measurable outcomes.

⭐️ Main Success-KPI

• Average revenue per Client (ARPC)
• Client Retention Rate
• Client Satisfaction
• Improving Team Efficiency and Output

🏆 Outcomes

• Grow the average revenue per client by 30% by end of 2025.
• Ensure monthly invoicing per client grows by at least 10% quarter over quarter.
•  Increase client retention to 90% by the end of 2025.
• Maintain client satisfaction scores over 9/10.
• Create detailed workflows for each marketing platform, including time estimates for task completion, by the end of Q2 2025,
• Streamline Operations by reducing redundant steps and increasing execution speed by at least 20% within the first year.
• Set and monitor 3 key operational KPIs for the team by the end of the first quarter.

📋 Responsibilities

Strategic Planning

• Set monthly KPIs to improve client performance.
• Develop actionable monthly and weekly plans detailing strategic priorities and implementation steps.
• Create tasks and providing clear direction and monitoring progress.

Operational Strategy Execution

• Plan and execute the agency’s operational strategy to achieve both short-term and long-term objectives.
• Introduce innovative tools and processes to enhance client satisfaction and team efficiency.
• Ensure the entire team is aligned and working together smoothly.

Optimizing Operational Systems and Processes

• Oversee and improve internal systems to ensure the efficient delivery of services.
• Implement best practices to scale operations as the agency grows.
• Streamline workflows for maximum productivity and effectiveness.

Team Leadership and Development

• Lead and mentor the operations team, fostering a culture of learning and growth.
• Make key hiring and staffing decisions, support team needs, and resolve any obstacles to performance.
• Ensure the operations teams receive the necessary help and tools to excel in their work.
• Advocate for them or resolve any issues that hinder their progress.
• Hold the team accountable to high standards of performance and execution.

Client Objectives and Budget Management

• Ensure client objectives are met by delivering exceptional results and maintaining satisfaction.
• Monitor and manage budgets to protect both client profitability and the agency’s financial health.

Who are we looking for?

We’re looking for someone who’s ready to take their career to the next level, thrive in a high-performance environment, and grow with us as we scale. If you’re ambitious, action-oriented, and love a challenge, this is your opportunity.

📈 Competencies

• Leadership: Guide and inspire the team to achieve business goals, keeping them motivated and focused.

• Analytical Skills: Analyze data—both qualitative and quantitative—to draw insightful conclusions and develop creative solutions.

• Efficiency: Deliver significant results with minimal wasted effort.

• Talent Acquisition: Attract, evaluate, and hire top-tier talent to strengthen the team.

• People Development: Coach team members to improve performance and prepare them for future growth.

• High Standards: Maintain a commitment to excellence, both personally and for the team—never settling for less.

• Persistence: Stay determined and go the extra mile to ensure success.

• Proactivity: Take massive, decisive action to drive progress quickly and effectively.

• Effective Communication: Clearly understand and address client needs to build trust and satisfaction.

• Problem-Solving: Resolve challenges swiftly and strategically to keep operations and client relationships on track.

🧩 This Will Be For You If...

• You have relevance experience in operations management, strategic planning, or a similar leadership role.
• You have experience leading a marketing teams.
• You have worked with modern tools like ClickUp and Slack to enhance your productivity and team collaboration.
• Personal development, learning & growth are essential to you. They are part of what you do every day.
• You consider yourself a High-Performance individual. Your routines and daily habits show that.
• You are excited about being part of a company and team where growing in your professional skills as well as personal areas.

You work in line with our values:

1. Integrity 🤝

2. Ownership ⚙️

3. Growth 📈

4. Excellence 🏆

5. Support 🌱

What We Offer:

• 100% Remote Work: Maximize your efficiency and take control of your time—no commuting, no wasted hours.

• Efficient async communication: We value your time, so we focus on clear, efficient communication that keeps things moving.

• Young Driven Team: Join a driven, motivated group of professionals who are focused on achieving big goals.

• Continuous Growth & Development: Access a dedicated budget for skill-building, career advancement, and personal growth.

• High-Performance Culture: Be part of a team that’s all about action, results, and constant improvement.

• Quarterly In-Person Meetups: Every quarter, we come together for amazing in-person meetups. These are focused on building connections, celebrating wins, and aligning on the big goals ahead.

We will continue growing and expanding over the next years. For this, we need experts and/or leaders who want to level up.

🙌🏼 Interested? 

Apply by filing in the application form.