Service Continuity Manager

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you will be doing

As a member of the Service Continuity Management (SCM) Governance Team at CIBC, you will play a pivotal role in ensuring the ongoing delivery and effectiveness of the Service Continuity Program. You will be responsible for providing a standard and consistent method, by which Service Continuity activities are assessed including ensuring appropriate delivery of supported services and adherence to standards/process. The SCM Analyst will apply leadership skills to manage expectations in compliance with regulatory controls, standards, operational or application specific requirements, and document risks to Technology Executives. Including the planning and delivery of reports. As a Service Continuity Management (SCM) Analyst at CIBC, your role encompasses a variety of critical functions aimed at enhancing service continuity and operational resiliency.

Your role as an SCM Analyst is vital for the resilience and reliability of CIBC's operations. By fulfilling these responsibilities, you will help ensure that the organization can effectively respond to and recover from service disruptions, thereby safeguarding the interests of both the business and its clients.

At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

How you will succeed     

• Service Continuity Management - Actively track SCM milestones and deliverables. Collaborate with technology and SCM stakeholders to ensure timely completion and reporting.
• Generate reports on the adequacy and effectiveness of SCM milestone processes for both the Enterprise SCM team and the Technology management team.
• Operational Resiliency - Maintain a solid understanding of Operational Resiliency. Support the Operational Risk framework and program requirements.
• Partner in Plausible Scenario planning and testing of technology events to enhance technology resiliency, recovery, and processing during service disruptions.
• Initiatives Support - Support and execute short- and long-term initiatives, including Audit and Regulatory Remediation that impact Technology. Participate in Quarterly Key Process Controls testing.
• Business Acumen - Demonstrate a strong understanding of the Service Continuity management process.
• Collaboration with Stakeholders - Partner with relevant stakeholders across Enterprise technology teams to implement a governance structure that spans the continuity lifecycle.
• Enhance the service continuity management program, tools, training, and program materials (policies, guidelines, etc.).
• Relationship Building - Respond to inquiries and requests, providing high-quality professional service for your assigned portfolio. Interact with technology partners as part of the daily management of your portfolio, ensuring effective communication and collaboration.
• Partnership and Communication - Function as a liaison with technology partners and the senior management team. Ensure that internal partners are well-informed about the team’s mandate, relevant policies, and legislative changes.
• Administration & Analytical Thinking - Provide governance and support by collaborating with technology SMEs, BCM Relationship Managers, and Business and Service Continuity Specialists.
• Oversight and Compliance - Engage in oversight and compliance activities, including consulting with technology teams to assess the effectiveness of service continuity plans.
• Reporting - Plan and deliver comprehensive reports on service continuity activities. Highlight progress, challenges, and areas for improvement.

Who you are.

• You can demonstrate 2+ year experience in Service Continuity Management.
• Good understanding of the regulatory landscape and industry practices with respect to Service Continuity Management, Business Continuity Management, and Operational Resilience
• Effective communication writing skills and report preparation, including executive communications.
• Flexible and creative thinker with the ability to define business trade-offs, generate out-of-the-box solutions and manage uncertainty; proactively identify and solve complex problems impacting management and business direction.
• Excellent organizational & analytical skills.
• Ability to prioritize against many competing interests in an environment of constant change.
• It is an asset if: You have a technology background or have supported a Technology from a Governance standpoint with a focus on Operational Resiliency.
• You understand that success is in the details. You notice things that others do not. Your critical thinking skills help to inform your decision-making.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You are confident in your ability to communicate detailed information in an impactful way.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You are driven by collective success. You know that collaboration can transform an innovative idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• Values matter to you. You bring your real self to work, and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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