Technical Customer Success Manager

Secoda makes the experience of exploring and using data as intuitive, fast, and useful as using Google Search. When hiring, we prioritize candidates who are ambitious, self-starters, and great teammates. We have a deep sense of ownership, and believe every employee should have an impact on Secoda and its mission. 

Secoda is hiring for a Technical Customer Success Manager to join our growing Customer team. Reporting directly to our Head of Customer this position is instrumental in managing and growing relationships Enterprise relationships, with a focus on renewals and driving growth in Annual Recurring Revenue (ARR).

What You’ll Do:

• Operate as the point of contact and deliver the highest level of customer experience and support to both customers.

• Work closely with our customers to make sure they are enabled successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows.

• Develop close relationships with Secoda’s customers, in order to understand their use cases and technical challenges, and help them achieve the greatest value from our products.

• Gauge customer levels of engagement with the company and provide feedback to internal stakeholders regarding product improvements.

• Coordinate and engage with Sales, Customer Support & Success, Engineering, and Product to ensure that customers have the best Secoda experience possible. 

Who You Are:

• You have 4+ years of experience in customer facing advisory/consultancy roles, ideally at a SaaS company.

• Someone with a proven track record in a quota-carrying role of supporting sales teams in achieving targets.

• You exhibit a strong blend of communication, presentation, and negotiation skills to be a customer-facing ambassador for Secoda.

• You have a passion for helping people solve problems and proven ability to understand changing technologies.

• You have the ability to work collaboratively and cross-functionally in a fast-moving environment. 

• Proficiency in translating complex technical information into simple terms for non-technical stakeholders.

• You have the ability to work in a fast-paced startup environment and adapt to changing priorities.

Nice To Have:

• Technical understanding of MDS and data discovery tools. 

• Experience working with enterprise customers

About Secoda

What we offer: 

• 💰 Competitive salary and equity

• 🩺 Medical, dental, and vision coverage from day 1

  • $1000 Healthcare Spending Account

  • $500 Taxable Spending Account

• 🏝 Unlimited time off policy

• 👪 Mat and Pat leave top-up

• 📚 Learning & Development benefit ($1,000)

• 💻 Equipment & $500 home office setup stipend

• 🥳 Team activities and retreats to connect with your fellow teammates

• 💛 A challenging and fulfilling opportunity to join a fast-growing start-up

Hybrid Office Policy (Tuesdays, Thursdays + every other Friday)

We have a beautiful office in Liberty Village (109 Atlantic Ave) and work in a Hybrid schedule with Tuesdays, Thursdays and every other Friday as our in-office days. We provide lunch for our team every other Friday. 

We believe time together in person is valuable and important. We host ample social opportunities and encourage employees to attend team off-sites and events (dinners and game nights) as well as a yearly 4-day retreat.

Who we are: 

• Curious: We lead with a genuine interest in customers, data, and the unknown. We work hard to understand other points of view, and ask great questions to investigate what is right.

• Tough: Resilience is key in the unpredictable startup landscape. We embrace audacious goals, understanding that occasional setbacks serve as opportunities to refine our abilities.

• Humble: We embody humility, eschewing arrogance and complacency while fostering an inclusive atmosphere for all. We remain open to change, recognizing that many of our existing practices may require improvement.

• Analytical: We are data driven. Our commitment to data-driven decision-making ensures that we are precise, informed, and effective in our actions. We rely on data to guide our strategies and measure our success.

• Ambitious: We aim for excellence with ambition, not arrogance. We nurture inclusivity and remain open to improving our practices on our journey to be our best.

How we work:

• We Win Together: The greater good over function or self. No job is too big; no job is too small. We all may be called to serve in many different ways.

• Customer Comes First: We are always optimizing the customer's experience, we put ourselves in the customer's shoes and always deliver nothing less than the best for our customers.

• Bring The Sun: We believe in maintaining a positive attitude and spreading warmth and optimism. We assume good intentions and approach situations with a bright, hopeful outlook.

• Bias For Action: We believe that moving fast is critical to success. By taking prompt and decisive action, we achieve our goals efficiently and effectively.

• Think Big: We encourage innovative thinking and challenge the status quo. This means being open to new ideas, questioning existing processes, setting ambitious goals, and continuously seeking better ways to do things.

• Grow Our Garden: Like a well-tended garden, our growth relies on nurturing ourselves and each other. We grow our garden by taking and giving knowledge, curiosity and continuous learning. Everyone has something to teach and something to learn. Be a mentor; be a student. Engage in the ongoing cultivation of knowledge.

• Own It: We take pride in our work and strive for excellence. We take accountability, pay attention to details. We don't wait for problems to arise; we proactively identify and address potential issues.

If your experience aligns with this role you're looking for an exciting opportunity to join an early-stage startup, then we want to hear from you!

At Secoda, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.

We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.