Virtual Care Portfolio Manager

Overview:

Now hiring a Virtual Care Portfolio Manager

The Portfolio Manager has overall responsibility for the day to day management of a portfolio of assigned projects and is responsible for project management and facilitation of enterprise wide initiatives, major projects, and continuous business improvement items. This role is responsible for developing and educating less experienced staff in program / project management operations and practices. Additionally, this role will provide leadership to teams and have the ability to manage in a matrix environment.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

• Full Time - Exempt: Yes
• Job is based Rev Hugh Cooper Admin Center
• Work hours: Weekday Schedule Monday-Friday
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

• Bachelors Degree in Information Systems, Business Administration, Engineering, Nursing, Health Information Technology or related field of study is required. Masters Degree preferred.
• Ten or more years as a Program/Project Manager required. Project Management in the healthcare industry is strongly preferred.
• Experience managing multiple enterprise-level, large, complex projects is required.
• Experience managing vendor relationships and vendor resources is required.
  
  Applicable to Consumer Experience Roles Only:
• Requires at least 5 years of experience in a leadership role with telehealth/virtual care.

• Responsibilities:
  PORTFOLIO MANAGEMENT - The Portfolio Manager plans, executes and finalizes projects according to aggressive deadlines and budgets.
• Coordinates resources and efforts of team members, third party contractors, and consultants in order to deliver projects according to plan.
• Defines project objectives and providing oversight of quality control throughout its lifecycle.
• Demonstrates proven leadership in project management and will provide leadership and support to all members of the project team, internally and externally.
• Responsible for significant, enterprise-wide projects, typically with large budgets and sizeable staff, focused on meeting project commitments, including communications with sponsors, stakeholders etc.
  
  Responsible for the day-to-day management of multiple projects.
• Manages relationship with top business management as the key driver of strategic plan for build out of business system capabilities.
• Implements projects, (e.g. Governance);
• Accountable for workflow management to/from Advisory Councils for multiple projects, including risk, quality, change management, schedule, and financial management.
• Accountable for program/project work-request lifecycle; Reports/Manages achievement of SLAs; Oversees communication, escalation, and financial impact management, when SLAs are not met.
  
  POSITION REQUIREMENTS:
• Carries out strategic management and leads a senior group of managers and/or specialists
• Planning + Controlling: Contributes to global strategic planning on a long term basis
• Business Results: Identifies and pursues significant business and efficiency opportunities
• Governance: Defines organizational governance (e.g. sets up new processes and guidelines)
• Relationship Management: Is able to build relationships with internal (& external) business partners in order to create new solutions
• Directs the overall prioritization of multiple programs and resources.
• Is the key driver of strategic plan for build out of business capabilities.
• Manages relationship with Senior Executives from the business, contractor(s) and vendor(s).
• Ability to manage multiple enterprise-level, large, complex projects involving several key staff and clients and with the ability to deliver on time, on-budget, meeting client requirements and with high project team satisfaction.
  
  Credentials
  Project Management Professional (PMP) or equivalent certification is required (or within 6 months of hire date).
  
  
  Applicable to Consumer Experience Roles Only:
  
  Virtual Care Portfolio role: Responsible for managing health plan wide virtual care optimization and new virtual care projects. Leads telehealth governance forum. Role requires blend of clinical operations knowledge, IT and Epic experience, business expertise and change management.
  
  Digital Experience Portfolio role Responsible for managing health plan wide digital experience projects (improving digital experience). Work is focused on consumer and digital experiences and may potentially work closely with digital product management, engineering and operational teams to create digital solutions and improved experiences. Oversees user centered design from research to strategy to execution including roadmaps.
  
  Responsibilities
• Adheres to the established Fluent enterprise methodologies, practices and procedures for documentation and project management to promote accountability within the Fluent that cultivates a collaborative work environment with our customers and ensures delivery of agreed upon results.
• Improving Fluent effectiveness and reliability through:
  i. Only conducting approved work and referring new work or scope changes to the appropriate manager, PM or project management team for review and analysis.
  ii. Actively assessing risks and assisting in risk mitigation.
  iii. Completing assigned tasks/projects on time, on budget and in scope.
• Performing with accountability and responsibility for not performing or requesting any out of scope tasks.
• Performing with accountability and responsibility for keeping informed about changes in policies, practices and procedures
• Defines project scope, budget, goals and deliverables that support the business requirements in collaboration with senior management and stakeholders. Directs and manages project development from beginning to end including clear and concise
  timeline expectations to the project team.
• Plans and schedules project timelines and milestones using appropriate tools. Coordinates resource estimates and participants needed to achieve project goals. Where required, negotiates with other department managers for the acquisition of required personnel from within the organization.
• Proactively manages changes in project scope, budget, project issues, potential risks, and devises contingency plans.
• Develops and delivers status reports, proposals, requirements documentation, change/risk/issue logs, earned value analysis, meeting minutes and presentations.
• Manages clinical, business, IT, and vendor resources in a matrix environment working with appropriate management to secure the appropriate resources.
• Develops best practices and tools for project execution and management.
• Ensure that all projects have a documented expected outcomes giving specific details and timelines for that return.
• If needed, coordinate and ensure that training specific to the project is planned and executed.
  
  MAJOR ACCOUNTABILITIES/RESPONSIBILITIES:
  Change Management- Drive organizational change taking full account of obstacles, opposition, and differing stakeholder priorities.
  Acts as a champion for business process changes; act behind the scenes to craft solutions for business problems related or tangential to the project.
  Thorough understanding of project management phases, techniques and tools:
  Initiate
  Prepare: definition/scope/requirements
  Execute & Control: scope, work plans, resources, deliverables, Q/A, transition planning, etc.
  Close: completion and assessment
  Strong and tested project management skills, including sponsor and risk management.
  Understands who the client is and what the client's needs are; provides realistic expectations; establishes specific customer satisfaction standards and actively monitors client satisfaction.
  Knowledge of organization's methodology and tools.
  Critical Thinking & Problem Solving- Identifies, develops, and initiates innovations and solutions where precedents and procedures may not exist. Works cross-functionally to solve problems and implement changes. Analyzes decisions and actions for their support of the larger area's strategic direction. Works with senior management to resolve more complex problems.
  Collaboration- Demonstrates superior collaboration skills and techniques which appropriately define alternate solutions; resolve conflicts; and create lasting, productive partnerships with clients. Actively participates in cross-functional groups to solve problems across projects. Provides resources and organizational structure to promote collaborative initiatives. Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in for desired objectives. Projects a credible executive image when strategically communicating and planning for change. Fosters and manages productive relationships with executive level sponsors.
  Communication Effectiveness- Conveys goals and objectives clearly and in a compelling manner; listens effectively and clarifies information as needed; interprets verbal and non-verbal messages that others communicate; produces clear status reports; communicates tactfully and candidly.
  Ensures that project status, issues and successes are communicated to project team, stakeholders, sponsors, steering committee and all levels of management and documented appropriately. Motivates project team members to action. Identifies common themes, makes inferences and draws conclusions. Ensures open communication on the project team. Addresses delicate situations and handles conflicts in such a way as to maximize opportunity and minimize exposure to risk. Demonstrates superior interpersonal skills, conflict resolution, and negotiating skills. Handles broad-based, often complex, communication for internal and/or external audiences. Creates a forum and format for ongoing open communication within functional area or among departments. Defuses emotional charged situations and uses them to constructively build greater shared commitment to end goals. Promotes knowledge of team's work to gain support for ongoing and future initiatives.
  Decision Making- Regularly makes decisions and takes independent action on matters directly affecting strategic goals. Guides staff and project managers in learning and applying useful decision making approaches. Partners with sponsors in understanding and creating opportunities and in making timely choices.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.