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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description:
Why choose us?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
What you need to know?
The American Red Cross is currently seeking a Senior Program Manager to support Executive Engagement. Candidates for this position can reside anywhere within the US.
The Fundraising Programs and Segment Strategy unit is the central office through which high-quality, consistent fundraising programs and platforms are created that reflect the organization’s fundable strategic opportunities. It is also the primary office through which individual, corporate, and foundation donor strategies are developed to maximize fundraising locally, regionally, nationally, and globally.
To support fundraising strategy and in an effort to meet the organization’s fundraising goals, the Senior Program Manager for Executive Engagement will provide strategic guidance to fundraisers and fundraising leaders across the country on how to implement national Red Cross Senior Leadership engagement, including the President and CEO, with major donors. They will serve as the primary Development point of contact with the President and CEO’s office for all fundraising activities and initiatives relative to the President and CEO and serve as the sole organizational and subject matter expert in Executive Engagement.
The individual in this role must:
- Maintain the highest level of quality and professionalism in all executive engagement interactions. Position is in frequent contact with the President’s Office, Chief Development Officer and other executives.
- Successfully manage multiple perspectives to achieve program goals. Must have demonstrated tact and diplomacy in sensitive situations and the utmost respect for confidentiality.
- Exhibit strong leadership skills, with ability to build consensus and collaborate.
- Possess a high degree of organizational, analytical and project management skills, including the ability to anticipate risks, problem solve, and develop strategic and creative solutions.
- Possess the ability to perform and thrive under pressure in a rapidly changing and multidimensional environment.
- Work well independently and to handle deadlines, pressure and changing priorities with clear judgment.
Where your career is a force for good: (responsibilities)
- Represent the Red Cross as the primary Presidential and Executive Engagement contact, working closely with national, divisional and regional leadership, department representatives and field units including: the President’s Office, the Board of Governor’s office, NHQ Development, Regional and Divisional Fundraising, Communications, Marketing, OGC and more.
- Develop and provide strategic guidance to fundraisers, fundraising leaders, and the Office of the President on implementation of Red Cross executives into key donor relationships – often across various departments, managing multiple and competing priorities, with time sensitivity.
- Manage, facilitate and implement fundraising strategy involving executive and senior leadership.
- Manage, develop and maintain a high-quality framework and process when the field wishes to engage national leaders in fundraising interactions.
- Serve as the primary Development point of contact for the President and CEO’s office for all fundraising activities and initiatives relative to the President and CEO.
- Ensure the Senior Leader is being engaged in the most strategic and beneficial ways – for greatest return on investment of time.
- Ensure the Senior Leader is fully prepared prior to and after a donor interaction. This includes working with regional & divisional fundraisers across the country to manage, collaborate on and create well-written materials (such as requests; briefing documents and debriefs), paying close attention to detail and ensuring the strategy is strong and consistent throughout.
- Discuss final strategy & material(s) directly with the national Chief Development Officer prior to sharing with the national Senior Leader and/or their staff for strategy execution.
- Actively participate in meetings with the Senior Leader prior to a face-to-face/virtual interaction to ensure they are fully prepared for the upcoming engagement, providing additional background on donor(s) as needed, etc. Debrief following engagements.
- Coordination of special projects involving President & CEO including annual Donor Calls (often with several hundred attendees)
- Provide project management and collaborate with various teams and departments to ensure the success of each special project; facilitate after-action debriefs; and conduct analysis to help drive process improvement and performance optimization for future projects.
- Other responsibilities include:
- Deliver in-person and virtual training.
- Work closely with fundraisers and internal program owners to maximize fundraising opportunities.
- Create and maintain fundraiser-facing and donor-facing guidance and communication for assigned program areas, posted to One Source.
- Maintain historical engagement data & documentation to track the President and CEO’s fundraising interactions.
- Collect and analyze data, identify areas of need and/or improvement, and develop recommendations for program improvement. Develop reports for management review.
- Administer processes within assigned program area. Analyze operating practices and recommend revisions to improve established procedures.
- Work in conjunction with internal departments and external stakeholders, including occasional work with donors and leadership volunteers.
The salary range for this position is $90,000 - 105,000
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.
What you need to succeed:
- A Bachelor’s degree (or equivalent experience) in Communications, Business, Logistics Management, Organizational Development, or a related field.
- Minimum of seven years related experience working with a nonprofit in fundraising, marketing, logistics, and/or program management.
- Experience with individual fundraising principles and techniques.
- A high degree of organizational, analytical, and project management skills, including the ability to anticipate risks, analyze and manage data, problem solve, and develop strategic and creative solutions.
- Demonstrated ability to conceptualize, prioritize, articulate, and execute strategies in a complex and changing environment.
- Excellent written and oral communication skills, including presentation and negotiation.
- Motivation, strong initiative, and ability to foster collaboration across multiple teams. Demonstrated ability to successfully manage multiple perspectives to achieve program goals.
- Demonstrated tact and diplomacy in difficult or sensitive situations.
- Ability to perform and thrive under pressure in a rapidly changing and multidimensional environment.
- Strong customer service orientation is necessary.
- Proficiency with Microsoft Office, especially Excel, is required and with Salesforce is desired.
- Operational flexibility to meet sudden and unpredictable business needs.
- Willingness to work outside standard established business hours, and up to 20% of business travel, are required. This is mostly driven by disaster activity.
- Passion for the mission of the American Red Cross.
- Travel: The position is fully remote, but occasional travel may be required.
Benefits for you:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on FLSA status and tenure
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with 5% match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e. business office with computers, phones, and printers, light traffic). The employee must have the ability to work in a small cubicle and the ability to sit at a computer terminal for an extended period of time.
*LI-POST
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
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