Overview:
The Renewal Specialist will be involved with the day-to-day administration of renewals and financially related functions of the business. The Renewal Specialist will execute annual renewals while maximizing retention rates, maintaining a positive relationship with our customers, and identifying opportunities to engage a Customer Success Manager for account growth. The Renewal Specialist communicates regularly with customers regarding contract questions, renewal questions, payment and strategizes with the Customer Success Manager responsible for the account.
Send monthly renewal quotes to customers.
Process and administer renewal quotes/contracts for customers.
Identify opportunities for upsell or cross sell in collaboration with the Customer Success Manager
Submit renewal contracts for customer signature in our CRM, as well as Google’s partner portal when needed
Research customer inquiries/disputes as they arise, and coordinate with the Customer Success Manager and support team for resolution
Maintain records in Salesforce (CRM), Woolpert’s support system, and financial systems
Provide internal support to sales, legal, finance, and customer success teams.
Navigate and find necessary information in contract documents.
Be the primary contact for renewal related communication and the process that supports it.
Identify inefficiencies in the process and promote improvement of areas identified.
Perform other related duties as assigned.
Who You Are
Detailed with a focus on accuracy
Thought leader and independent
A strong team player with an emphasis on timeliness
A customer service enthusiast
Someone with the ability to multitask in a fast paced, changing environment.
Thoughtful and inquisitive individual with high energy and a great work ethic who can add value to the team
Able to adapt to changing tasks and priorities quickly
What You Have
BA in Business or related field preferred
1+ years experience in renewal execution and negotiation preferred
1-3 years of working experience in software sales, account management, or customer service environment a plus
Sharp attention to detail with excellent organization skills
Ability to prioritize with exceptional time management skills
Excellent verbal and written communication skills
Google Maps Platform, Google Cloud Platform, or Google Workspace experience strongly preferred
Proficiency in Salesforce is a plus
Unique Benefits
Certified as a Great Place to Work®, Woolpert is one of the fastest growing architecture, engineering, and geospatial (AEG) companies in the world. With over 60 offices and countless projects around the globe, Woolpert makes a real difference at home and abroad. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:
Level up your career with Woolpert. Apply today and join our team to help shape the future of tomorrow!
Why Woolpert?
Woolpert is looking for supportive, goal-oriented, and career-minded individuals who are, or are looking to become, industry leaders in their fields. We blend design excellence with innovative technology and geospatial applications to deliver exceptional value to our clients. When you join us, you'll join a team of experts who are passionate about their work and dedicated to building the next generation of industry leaders. Woolpert embraces progress and innovation, creating limitless opportunities for your career growth.
Our vision: http://woolpert.com/about-us/
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via-email, the internet or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.
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