Customer Success Manager - EST/CST
Role Type: Full-Time
Location: Fully remote with a preference for Central or Eastern timezone based. Will prioritize the best candidate over location.
Salary Bands: $75,000 - $85,000 Base + Commissions
About this role:
Parallel is seeking a stellar Customer Success Manager to join our team! In this role, you’ll act as a full-life-cycle owner responsible for customer engagement, renewals, revenue, and satisfaction in schools (charter, private, and public elementary/primary school districts) on the East Coast. You’ll own the entire customer life cycle from onboarding through renewal.
As the Customer Success Manager, you will serve as a trusted advisor guiding our customers to a successful start of Parallel services and ensure these partners maximize the value they get from Parallel and continue to grow with us.
This is a great opportunity for someone who wants to:
What you’ll do:
What you need:
Parallel is the first tech-forward provider of care for learning and thinking differences across the United States. We believe learning differences are parallel ways of thinking that should be celebrated! Our mission is to provide students with the resources and encouragement to succeed in the classroom and beyond. To us, this means helping them build confidence in their unique strengths and create strategies to work around their challenges.
Parallel simplifies the process of getting support for learning differences by consolidating providers and resources on a single platform. We connect students with qualified professionals while significantly reducing waiting times, costs, and confusion. We provide a variety of services, including:
Want to know what it's like working here? Check out our Glassdoor reviews!
Our commitment to diversity, equity, and inclusion
At Parallel, we believe in celebrating differences. This belief extends from schools into our workplace and through the ways we work together toward our mission. We are committed to fostering a diverse, accessible environment that represents many different cultures, backgrounds, viewpoints, and abilities by championing diversity, equity and inclusion.
This is why we are committed to having and fostering a diverse workforce, including those from historically marginalized groups, and are committed to a work environment where employees’ strengths are championed, differences are celebrated, and no one is discriminated against based on age, race, ancestry, religion, sex, gender identity and expression, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic.
We are a proud equal opportunity employer, and we are committed to building a diverse, equitable, and inclusive organization in order to build the foundation for different learners and thinkers to thrive.
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