Director of Engineering

🚀 Lead and shape our Engineering organization
📍 Work 100% remote in CEE or hybrid from our offices (Bratislava, Prague)
💡1:1 Coaching sessions with our resident coach

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. 

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. 

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

The Challenge Ahead

Over the last few years, CloudTalk has evolved from a click-to-call widget into an advanced AI-powered business communication solution, growing from 5 to 150 employees globally, serving 4,000 customers. 

As we’re on a journey towards 100m ARR, we’re seeking a visionary Director of Engineering to lead our talented team of ~30 engineers.

Your leadership will be critical in overseeing the development and optimization of all our product lines, including APIs and integrations, AI-powered conversational intelligence, analytics, dashboard, desktop and mobile app . Moreover you will support our Voice and Infrastructure teams.

Reporting to the Chief Product and Technology Officer, you will own and guide all engineering efforts to shape our product’s future and support CloudTalk’s vision.

This role offers a remarkable opportunity for an innovative leader to shape the future of our platform. You'll drive impactful solutions to complex problems while helping create exceptional product experiences. If you're excited by the idea of thriving in a fast-moving environment that values initiative, collaboration, and creative problem-solving, this position is an ideal fit for you.

What's in it for you:

• Be a Driver of Innovation: Lead the charge in creating the world’s top AI-powered business communication platform.
• Strategic Impact: Take the helm of engineering efforts and play a key role in our journey to €100m ARR.
• Leadership: Collaborate closely with our CEO, CPTO, and other senior leaders in a fast-paced, high-growth environment.
• Community: Step into a vibrant, global community of CloudTalkers. Check out our Life at CloudTalk on Instagram

Ideal Candidate:

We’re looking for a Director of Engineering who will oversee our engineering teams, ensuring alignment with and execution of the company’s strategic vision and driving technical excellence across product lines.

In this role, you will partner closely with product, design, and key stakeholders to lead the delivery of scalable and reliable solutions for our customers. You will be responsible for building a high-performing engineering culture, mentoring engineering managers, and driving innovation not just in the product but also within the way we work in the organization. 

You have experience leading Eastern European (preferably Czech & Slovak) engineering teams in a fast-paced environment and a proven track record of scaling products. Strong interpersonal skills with the ability to attract, engage, and develop top talent. Ability to tackle tough people, teams, and department challenges in a way that boosts overall engagement. You have a collaborative spirit and an understanding of the challenges faced by global and remote teams.

You don’t accept the status quo but drive to improve on standards, ultimately challenging industry-wide practices to further accelerate the velocity and efficiency of our R&D organization.

Residing in or willing to relocate to Czechia/Slovakia.

What you will work on:

• Shape Technical Strategy: Define and execute a roadmap that supports our growth from €10m to €100m ARR.
• People Management: Empower and inspire a high-performing team of mid-to-senior engineers, managers, and tech leads.
• Drive Innovation: Lead the development of cutting-edge AI features and integrations across desktop and mobile platforms.
• Process Improvement: Continuously improve our engineering processes, driving efficiency and scalability.
• Security & Compliance: Ensure that security is at the forefront of all engineering efforts, with a proactive approach to addressing vulnerabilities and regulatory compliance. Establish processes for monitoring, logging, and incident management that adhere to industry best practices and regulatory standards
• C-level engagement: Cultivate and maintain relationships with C-level executives across the organization, gaining a deep understanding of their business goals and aligning solutions accordingly.
• Interpersonal Excellence: Excel at building and nurturing relationships. Your ability to communicate effectively, empathize with team members and other stakeholders, and navigate complex interpersonal situations will be paramount.

What makes you a great fit:

• Proven Leadership: You have successfully managed and scaled engineering teams, particularly in fast-paced and high-growth environments.
• Technical Expertise: You're well-versed in developing AI-powered solutions, APIs, and integrations, and you're passionate about driving technical innovation.
• Strategic Vision: You can align technical roadmaps with business objectives and help scale a product from tens to hundreds of millions in ARR.
• Collaboration & Communication: You thrive in cross-functional environments and are skilled at building strong relationships with C-level stakeholders and diverse teams.

Tech stack

We work with the following frameworks, tools, and languages:

• Frontend: Angular, Typescript (Javascript)
• Backend: Node.js, Go
• Database: MySQL/MariaDB
• Infrastructure: AWS, k8s, Terraform, Docker

Why you will love to be a CloudTalker:

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Personal Development Opportunities 70:20:10
📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
⏳ Flexible working hours
🤩 Home office budget
💻 MacBook for work 

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼‍♀️Fitness Allowance

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

What to expect from our hiring process:

1. 45-minute interview with our Talent Acquisition team
2. 60-minute interview with Josef, our CPTO
3. 45-minute interview with Tomas, VP of People
4. 60-minute Case Study Presentation
5. Call with our CEO

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.