Onboarding and Migration Specialist

About Platform.sh

The Platform.sh Platform-as-a-Service (PaaS) removes the complexities of cloud infrastructure management and optimizes development-to-production workflows, reducing the time it takes to build and deploy applications. Delivering efficiency, reliability, and security, giving development teams both control and peace of mind. Built for developers, by developers.

Adopted and loved by 16,000+ developers, 7,000 customers, and for nearly a decade Platform.sh has been providing out-of-the-box capabilities that serve as the launchpad for creative development teams’ out-of-the-box thinking.

We provide 24x7 support, managed cloud infrastructure, and automated security and compliance with an all-in-one PaaS. We give our customers complete control over their data by keeping applications secure and available around the clock.

Platformers are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work.

Bring your expertise and enthusiasm to our growing, global organization. Your contributions, collaboration, and unique point of view are recognized and valued here.

Position Summary

Platform.sh is seeking an Onboarding & Migration Specialist to join our Technical Services team. This role is pivotal in helping large customers successfully implement and adopt our products and services. The mission is to ensure a seamless technical onboarding process that sets clients up for long-term success.

Reporting to the Senior Manager, Onboarding & Migration, this role involves working closely with client technical teams, delivering expert guidance, and ensuring a smooth path to go-live.

What to expect

• Lead technical onboarding and training: Deliver in-depth technical onboarding sessions and training for client technical teams, ensuring they are equipped to use our products and services effectively. This may include onsite sessions as needed.
• Plan and execute migrations: Conduct technical assessments and develop detailed plans for migrating client projects to Platform.sh.
• Provision and configure environments: Set up and configure client environments to ensure readiness for adoption.
• Provide advisory support: Offer technical assistance and strategic advice to clients from contract signature through successful go-live.
• Collaborate with internal teams: Work closely with product and engineering teams to advocate for client needs, suggest product improvements, and prioritize high-demand feature requests.
• Travel and schedule: Travel within your timezone may be required on rare occasions, but this role does not include on-call duties.
  

What you bring

• Empathy and care: A customer-centric mindset and the ability to approach challenges from multiple perspectives.
• Technical expertise: Extensive experience with web applications, ideally with PHP, Node.js, and Python.
• Cloud knowledge: Familiarity with IaaS solutions like AWS and Microsoft Azure.
• Strong communication skills: Ability to demo products, explain value propositions, and handle technical, process, and business-related questions with ease.
• Language proficiency: Exceptional written and spoken English skills.
• Technical stack understanding: Deep familiarity with modern hosting stacks, including CDNs, DNS, SSL certificates, and encryption.
• Version control experience: Proficiency in Git.

Bonus points for

• Knowledge of Magento, Symfony, Drupal, Ibexa, or Shopware.
• Relational database skills.
• Experience with public speaking or technical blogging/writing.

Where we hire

At Platform.sh, remote work isn't just a trend - it's our way of life. The freedom of remote work with the support of a diverse, global team has been our successful model for nearly a decade! Our culture celebrates flexibility and collaboration, while we have team members in over 30 countries spanning every time zone, we are currently focused on hiring in Australia, Canada, France, Germany, Spain, the United Kingdom, and the United States. To enhance team synergy, we come together (at least) once a year in person, seizing the opportunity to connect, tackle challenges, and foster camaraderie. 

How we hire

We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.   

You can expect 4 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Platformers. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment. 

1. 45 Minutes with Talent Acquisition 
2. 60 Minutes with Hiring Manager (Senior Manager, Onboarding & Migration)
3. 60 Minutes with Team 
4. 45 Minutes with Director (Director, Technical Services)

All roles require background checks.

What we offer:

💡 An innovative product you can believe in. We’re sustainably changing the way companies develop and manage their web applications

🏆 We’re voted as A Best Place to Work by 96% of our employees, Forbes Top 30 Companies for Remote Jobs, and France Best Workplaces for Women

🗣️ Leadership that cares in a flexible, open work environment, where your voice is encouraged. We can always find ways to do better and look forward to hearing your ideas

🌎 Global team, rich with culture and diversity

🧳 Annual team gatherings

💆‍♀️ Wellness budget

🧠 Professional development budget

💻 Office equipment budget

 👫 Mentorship Program

🩺 Comprehensive health coverage (US, CA, UK, and FR employees only)

🏝 Generous PTO (geographically dependent)

👶 Inclusive parental leave (geographically dependent)

🤝 Tandem – a pool of linguists from around the world willing to help each other learn new languages.

📈 Company stock options (discretionary)

You’re welcome here.

At Platform.sh, we take pride in our commitment to being an inclusive and diverse workplace. We strive to create an environment built on trust, support, and respect for all individuals. We welcome everyone, regardless of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, creed, gender, national origin, age, marital status, pregnancy, education, languages spoken, or veteran status. We encourage you to be yourself, connect with like-minded individuals, and share your passions.

If you require accommodation at any stage of our recruitment process, please don't hesitate to reach out to your talent acquisition partner. Your comfort and accessibility are important to us.