Air Travel Consultant with German (fully remote from Czech Republic)

We are excited to invite applications for an Air Travel Consultant, specialising in serving our German-speaking clientele. This role is ideal for individuals with a passion for travel, excellent communication skills, and the ability to provide outstanding customer service in the aviation industry.

Key Responsibilities

• Serve as the primary point of contact for airline customers via incoming phone calls in German and English.
• Assist customers with various services, including reservations, cancellations, online check-ins, and guidance on terms and policies.
• Record details of interactions in a designated system.
• Deliver prompt and courteous solutions to customer inquiries, ensuring high-speed and quality service to meet performance KPIs.

Essential Skills and Experience

• Proficiency in German (B2) and English (B2), both verbal and written.
• Willingness to relocate to the Czech Republic or already residing there.
• Good computer skills.
• A positive, friendly, and optimistic attitude with stress resilience and a service-oriented mindset.
• Ability to work in shifts, including night shifts, in a fast-paced environment.
• For remote work, a fast and stable wired internet connection (minimum 16/10 Mbps) and a smartphone are necessary.

Benefits

• Flexible working schedule with rotating shifts and the option to work remotely.
• Relocation assistance, including flight and accommodation support.
• Comprehensive, fully paid training program.
• Meal allowance provided.
• Access to a Multisport card for fitness and recreational activities.
• Financial support for language courses.
• 22 vacation days after completing the 3-month probation period, increasing to 25 days after three years of service.
• Coverage under public health and social insurance schemes.
• Engaging and multicultural work environment in a modern and welcoming setting.

Why Join Our Travel Team?

Joining our team means becoming part of a company that values innovation, teamwork, and customer satisfaction. We are committed to creating an inclusive and supportive environment where employees can flourish. We provide comprehensive training and continuous learning opportunities to ensure all team members can grow and excel in their roles.

Application Process for the Air Travel Consultant Role

If you are passionate about travel and delivering exceptional service to clients, we encourage you to apply. Click the 'Apply Now' button to upload your CV and a cover letter detailing your experience and interest in this role. We look forward to welcoming a proactive and talented consultant to our team.