Match score not available

Customer Resource Specialist III - Public Safety Officers' Benefits (PSOB) Program

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
District of Columbia (USA), United States

Offer summary

Qualifications:

High School Diploma or Associate's Degree, 3+ years in benefits/claims customer service, 2+ years of higher education considered, Experience handling sensitive situations.

Key responsabilities:

  • Guide families through benefits processes
  • Provide empathetic support during applications
Akicita Federal logo
Akicita Federal
11 - 50 Employees
See more Akicita Federal offers

Job description

About Our Mission
The Public Safety Officers' Benefits (PSOB) Program represents the Department of Justice's commitment to supporting America's public safety officers and their families. Our program, established in 1976, processes over 1,500 claims annually, providing essential death, disability, and educational assistance benefits to those who have made tremendous sacrifices in public service.

Role Overview
As a Senior Customer Resource Specialist III, you will serve as a key intermediary between the PSOB Program and the families of fallen or injured public safety officers. This advanced position requires a unique combination of technical expertise and compassionate customer service, as you'll guide applicants through complex benefits processes during challenging times in their lives. Your role is critical in ensuring that survivors and agencies receive thorough, timely, and empathetic support throughout their application journey.

Qualification Pathways
We offer two distinct qualification pathways for this senior-level position:

Pathway One:
Education: High School Diploma
Experience: Three (3) or more years of benefits/claims-specific experience in a customer service environment

Pathway Two:
Education: Either:
Associate's Degree, or
Two (2) or more years of higher education from an accredited institution
Experience: Two (2) years of customer service experience
Join Our Mission
If you're passionate about serving those who protect our communities and have the experience to handle sensitive situations with care and professionalism, we encourage you to apply. Your role will directly impact the lives of public safety officers and their families during crucial moments in their lives.

Akicita Federal, LLC is an Equal Opportunity Employer,
US Citizenship is a requirement for the Department of Justice

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Customer Service
  • Communication
  • Compassion
  • Empathy
  • Social Skills

Health and Safety Officer (HSE Officer) Related jobs