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Patient Account Rep (F/T) - Remote

Remote:

Full Remote

Contract:

Work from:

Georgia (USA), United States

Offer summary

Customer service experience, Knowledge of billing and payment processes, Experience in resolving complaints, None.

1001 - 5000 Employees

Optim Health System is seeking a full time Patient Account Representative. This is a remote position

Job Requirements:

Answers all inbound and makes outbound customer service calls.
Takes appropriate action on incoming calls to resolve billing and payment issues voiced by guarantors and other third parties.
Places outbound calls for self-pay balance collections, adhering to applicable laws and regulations for collecting debt.
Escalates guarantor issues for resolution as appropriate to team lead, supervisor, and/or manager.
Supports and participates in the continuous assessment and improvement of the quality of services provided.
Behaves in a cordial, polite, friendly, and respectful manner to all customers.
Interfaces with all other patient accounting departments to facilitate timely resolution of guarantor complaints.
Documents all communication with guarantor and other third parties in a precise and efficient manner within the EHR.
De-escalates irate callers to help resolve customer complaints and ensure excellent customer service.
Demonstrates customer is always right philosophy.
Works all patient and insurance correspondence appropriately.
Facilitate the process for accounts to be sent to the outside collection agency.
Review and adhere to the reconciliation workflow in partnership with the outside collection agency
Will utilize the tracking and Metrics provided by the department supervisor/manager
All other undefined responsibilities.