Supplemental Claims Analyst

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.
 
Ready to reach your highest potential? Let’s work together.

Job Summary

In this role, you'll be responsible for managing and processing claims related to supplemental insurance products. Your duties include securing and analyzing information, adjudicating claims, and ensuring accurate and timely payments. You will interact with claimants, policyholders, and various stakeholders to provide exceptional customer service and resolve issues. Additionally, you will handle appeals and complaints, manage complex claims, and contribute to continuous improvement initiatives. Your work will involve eligibility verification, claim payment processing, and communication with relevant parties to maintain effective claim management.

• Adjudicate and process supplemental insurance claims (40%)
• Handle appeals, complaints, and complex claim management (30%)
• Verify eligibility, calculate payments, and resolve issues (20%)
• Contribute to continuous improvement and process enhancements (10%)

• Ability to work remotely and manage multiple priorities in a fast-paced environment is a requirement of the role. *

Skills and Background You’ll Need

• Must-Haves:

  • High School Diploma or GED
  • 2+ years of experience in employee benefits or financial services
  • Proficiency in Microsoft Office (Word, Outlook, Teams)
  • Strong experience in claims management and direct claimant interactions

• Preferred:

  • Bachelor's degree arts or sciences, business, or related field
  • Advanced understanding of supplemental insurance products
  • Experience with complex claims and regulatory compliance
  • Ability to handle high-stress situations and complex problem resolution

• Additional Requirements:

  • Remote work flexibility
  • Ability to manage and prioritize multiple tasks and deadlines

Key Behaviors of a Successful Candidate

• Integrity and ethical decision-making
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Adaptability and willingness to learn
• Initiative in driving continuous improvement

Why Join The Standard?

We offer a stable and innovative work environment where your contributions are valued. When you join The Standard, you can expect:

• A rich benefits package, including a 401(k) plan with matching contributions
• An annual incentive bonus plan
• Generous paid time off
• A supportive management approach
• Opportunities for career growth and advancement
• Paid time off to volunteer
• An employee giving program that double matches your donations to eligible nonprofits and schools
• Much more!

#LI-Remote

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.