Senior Supplemental Claims Analyst

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.
 
Ready to reach your highest potential? Let’s work together.

Job Summary

In this role, you will oversee the adjudication and processing of supplemental insurance claims. Your responsibilities include managing claims from intake through payment, ensuring accuracy, and providing exceptional customer service. You will handle appeals and complaints, manage complex claims, and develop claim management strategies. This position also involves training and mentoring team members, leading continuous improvement initiatives, and maintaining effective communication with various stakeholders. You'll collaborate with internal teams to enhance processes and ensure high-quality work.

• Manage and adjudicate supplemental insurance claims (40%)
• Handle appeals, complaints, and complex claim issues (25%)
• Train, mentor, and provide support to team members (20%)
• Lead continuous improvement efforts and project participation (15%)
• Ability to work remotely and manage multiple priorities effectively is a requirement of the role. *

Skills and Background You’ll Need

• Must-Haves:

  • High School Diploma or GED
  • 3+ years of experience in employee benefits or financial services
  • Proven experience in managing claims and working with claimants
  • Proficiency in Microsoft Office (Word, Outlook, Teams)

• Preferred:

  • Bachelor’s Degree in arts or sciences, business, or a related field
  • Experience with Supplemental Benefits and/or claims
  • Advanced knowledge of supplemental insurance products and complex claims management
  • Experience in training and mentoring team members

• Additional Requirements:

  • Remote work flexibility
  • Ability to handle high-stress situations and complex problem resolution

Key Behaviors of a Successful Candidate

• Strong leadership and mentoring skills
• Excellent problem-solving and analytical abilities
• Effective communication and interpersonal skills
• Adaptability and commitment to continuous improvement
• High attention to detail and organizational skills

Why Join The Standard?

We offer a dynamic work environment where your contributions make a difference. When you join The Standard, you can expect:

• A comprehensive benefits package, including a 401(k) plan with matching contributions
• An annual incentive bonus plan
• Generous paid time off
• A supportive management approach
• Opportunities for career growth and advancement
• Paid time off to volunteer
• An employee giving program that double matches your donations to eligible nonprofits and schools
• Much more!

#LI-Remote

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.