Metadata Management and Customer Support Coordinator

Job Posting Title:

Metadata Management and Customer Support Coordinator

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Hiring Department:

Data to Insights

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Aug 31, 2026

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Location:

Texas

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Job Details:

General Notes

The Data to Insights (D2I) Initiative at UT Austin is an investment to build a trusted, integrated, and scalable information infrastructure that transforms complex UT data into valued insights for data-informed decisions.

As a team member in the Data to Insights (D2I) Initiative, you will work with a cross-campus team using the latest cloud technologies to build a next-generation data ecosystem that will improve decision-making and advance the university’s mission. We believe the best ideas arise from collaborative work among colleagues from varied backgrounds and experiences. If you’re the type of person who loves to learn and wants to know your work has meaning, you may find your career home at UT Austin. Please note that this position is currently funded through August 31, 2026.

The University of Texas at Austin provides an outstanding benefits package to staff, including: 

• Competitive health benefits (Employee premiums covered at 100%; family premiums at 50%) 
• Vision, dental, life, and disability insurance options 
• Paid vacation, sick leave, and holidays 
• Teachers Retirement System of Texas (a defined benefit retirement plan) 
• Additional voluntary retirement programs: tax sheltered annuity 403(b) and a deferred compensation program 457(b) 
• Flexible spending account options for medical and childcare expenses 
• Training and conference opportunities 
• Tuition assistance 
• Athletic ticket discounts 
• Access to UT Austin's libraries and museums 
• Free rides on all UT Shuttle and Capital Metro buses with staff ID card 

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards 

This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

This position provides life/work balance with typically a 40-hour work week and travel generally limited to training (e.g., conferences/courses).

Purpose

We are seeking a Metadata Management and Customer Support Coordinator to join the D2I Functional team. In this position, you will support both metadata catalog stewards and customers and the broader analytic community served by D2I.

Responsibilities

Support Metadata Catalog Stewards and Customers

• Train university data analysts and stewards in the creation of metadata and use of the metadata catalog.
• Assist catalog stewards in reviewing, entering, and updating information on technical and business metadata under their purview.
• Provide feedback on features and processes to improve the stewardship experience.
• Assist in the collection and reporting on stewardship metrics for metadata management practices.
• Provide customer orientation, support, and training for Alation users.

Support Self-Service Analytics, Training, and Communication

• Act as a liaison between the Associate Director for Campus Partnerships and D2I Functional Team Director, Metadata Management Lead, and Metadata Management Coordinator.
• Collaborate in the development of training and support materials for D2I services.
• Provide customer triage, support, and training related to customer-developed analytic solutions, data spokes, data models, Organizational Hierarchy Service, transformed data layers, and other services as needed.
• Maintain internal and external documentation related to the above.

Other

• Contribute to and promote a positive, inclusive and effective team culture.
• Take initiative and thrive in a multifaceted and fast-paced work environment, with a significant degree of independence, a positive attitude, and a consistent focus on the best result for the institution.

Required Qualifications

• High school diploma, GED, or equivalent.
• Ability to think critically and solve problems creatively and pragmatically.
• Ability to anticipate, understand, and document others’ use cases and needs.
• Ability to cross-reference and categorize information.
• Understanding of data sensitivity, security, and stewardship considerations as they pertain to data and metadata access.
• Proven prioritization and organizational skills with the ability to handle multiple projects simultaneously.
• Demonstrated ability to learn and apply new concepts and technologies when needed.
• Demonstrated strong verbal and written communication skills and interpersonal skills.
• Experience providing proactive and responsive customer support.
• Ability to work independently and to positively contribute to collaborative teams.
• Comfort in a work environment with new, evolving and sometimes undefined processes.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Familiarity with data management and reporting. 
• Knowledge of data modeling concepts.
• Experience working in a higher education setting.
• Familiarity with UT systems.
• Experience with metadata management software.
• Experience using Agile methodologies

Salary Range

$60,000 + depending on qualifications

Working Conditions

• Up to 100% remote at employee discretion with office work environment also an option. Majority of team is located in Austin, TX, and working remotely with infrequent in-office presence.

• Typical office environment.

• Repetitive use of a keyboard.

• Occasional extended work hours or on-call obligation.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.