Associate, Client Services and Client Management Service (6-month contract)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

BUSINESS UNIT DESCRIPTION

We provide integrated capital markets products, investment banking advisory services, corporate lending and top-ranked research to corporate, government and institutional clients around the world. Our goal is to be the leading Capital Markets franchise in Canada and the lead relationship bank for key clients globally​. Our objectives are aligned to CIBC’s bank-wide priorities to focus on our clients, innovate for the future and simplify our Bank.

The Client Servicing and  Client Management Service team is a part of the Business Management team responsible for conducting Know Your Client (KYC) on new and existing clients, ensuring compliance with both local and Canada regulatory requirements and CIBC standards for Anti-Money Laundering (AML). The team provides advice to the Bank’s front office personnel around KYC requirements , financial crime issues liaise closely with the second line of defense Financial Crime Compliance team and understand the regulatory requirements with Legal and Compliance

JOB PURPOSE 

The Client Services and  Client Management Service associate is a member of the Client Servicing and  Client Management Service team responsible for opening, amending, reviewing and exiting clients according to established policies and procedures. 

KEY ACCOUNTABILITIES

• Conduct Customer Due Diligence (CDD) and Customer Screening to ensure full compliance of AML/ KYC related policies and regulatory requirements/ expectations 

• Coordinate and manage  end-to-end CDD and onboarding process

• Communicate effectively and efficiently with relevant internal and external parties to obtain and review all necessary KYC documents , and ensure all regulatory requirements have been met

• Implement AML standards and policies and apply for approval where there is deviation from requirements.

• Maintain high standard of excellence in handling customer queries in view of the stringent AML/ CDD and regulatory requirements

• Collaborate and follow up with internal stakeholders to ensure timely completion of CDD reviews

• Keep constant alert of business and compliance risks to ensure full compliance with the prevailing regulatory and internal requirements  and ensure  timely escalation of key risk/ issues to management

• Identify and execute process improvements, provide guidance and support on requirements and process to the business and internal stakeholders

• Provide support for AML regulatory submissions, internal assessments and adhoc projects

KNOWLEDGE AND SKILLS

• Up to 5 years of prior relevant experience in AML/ATF in any jurisdiction

• Proven knowledge in Asia Pacific and Canadian AML/ KYC regulations and principles

• Good analytical, interpersonal and organization skills

• High degree of accuracy and attention to detail

• Highly motivated and able to work independently with limited supervision

• Proficiency in Microsoft Excel, PowerPoint and Word

• Fluent in English. Chinese language is a plus.

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

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